We made a complaint in May 2014 following an administration error with our booking and to date October 2014 it has not been resolved.
BreakFree Holidays
Breakfree Holidays
11 years ago
Thank you for your feedback. We can only apologise that we have fallen short of our normally high standards when handling your complaint, and will be contacting you very shortly to resolve this matter.
BreakFree Holidays
产品评价
购买日期:06/07/2014
0
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受信赖的顾客
11 years ago
first class service
产品评价
购买日期:06/07/2014
0
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受信赖的顾客
11 years ago
Quick and easy to use. Always get the best offers and discounted rates.
I made it clear we had an 18 month grandson with us. This was acknowledged. Booking was professional and easy.
产品评价
购买日期:26/06/2014
0
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受信赖的顾客
11 years ago
Clear and prompt.
产品评价
BreakFree Holidays
Breakfree Holidays
11 years ago
Thank you for your feedback. We are very sorry to hear that you were disappointed with the standard of your accommodation.
Our aim is to provide great value holidays and accommodation. Quality is as important as value and we therefore expect our partners to provide accommodation which is - at a minimum - clean, comfortable and meets the criteria as described in the pre-booking information. We are sorry that this does not appear to have been the case on this occasion.
We will forward your feedback. If you would like to provide us with more information regarding this matter, please email:
tell-us-more@breakfreeholidays.co.uk
BreakFree Holidays