Hello Barbara,
Thank you for taking the time to leave a review.
I am glad to see that you found our team friendly and professional. I appreciate your thoughts in regards to specific contacts, we have dedicated team members who deal with the various stages of purchasing a property to increase the efficiency of the process. This does mean clients will deal with different team members, however, I will share your comments on this matter to see if there is any way we can bridge that gap in communication.It is disappointing to hear of your experience picking up the keys to your new home, please accept my sincere apologies for this, it is such a special time and I am sorry that you were not made to feel this way. I hope I can compensate by wishing you many years of happiness in your new home. Once again, thank you for your feedback, it is much appreciated. Kind regards,AshleighBradshaw Farnham & Lea