Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

bott Smartvan UK 点评 | {{merchantUrl}} 的客户服务点评 | Feefo

显示全部248条点评

Trusted Customer

经 Feefo 确认

Chester

8 years ago

Trusted Customer 就 bott Smartvan UK 说了什么:

Absolutely brilliant product.

From start to finish the process is flawless, great product, made well, heavy duty, nothing flimsy here, all picks up perfectly on existing anchor points, no rattling, nothing falling out, obviously...

Stacey

bott Smartvan UK

7 years ago

Thank you so much for your brilliant review! We really appreciate you taking the time out to share your experience with us and we're thrilled to hear that you love your Smartvan racking. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!

Trusted Customer

经 Feefo 确认

8 years ago

Trusted Customer 就 bott Smartvan UK 说了什么:

Great Service

Order process was simple and easy to understand. Was kept updated at all times as to where my order was and it was delivered on time on the day specified

Trusted Customer

经 Feefo 确认

Cork

8 years ago

Trusted Customer 就 bott Smartvan UK 说了什么:

Best racking by far

I’m really delighted with my racking, I can fit all my power tools in and still have loads of room left. It’s really sturdy and well made. I’ll certainly be recommending Bott to all my friends. I...

Trusted Customer

经 Feefo 确认

8 years ago

Trusted Customer 就 bott Smartvan UK 说了什么:

Web site was easy to use. Emailed regular to let me know where it was up to. Didn't have to wait to long.

Trusted Customer

经 Feefo 确认

8 years ago

Trusted Customer 就 bott Smartvan UK 说了什么:

quality racking, take your time to decide what you want! 10/10

the racking is superb, the instructions are slightly better than Chinglish but get you there. who would think pictures could be confusing........ the Raised floor is not great when you buy the...

Trusted Customer

经 Feefo 确认

8 years ago

Trusted Customer 就 bott Smartvan UK 说了什么:

Good quality product. Easy to install. Lots of van envy

Trusted Customer

经 Feefo 确认

8 years ago

Trusted Customer 就 bott Smartvan UK 说了什么:

Excellent customer service, excellent product, excellent fitting instructions, excellent van!!!!

受信赖的顾客

经 Feefo 确认

8 years ago

Excellent service amazing product quality is unbelievable! Would thoroughly recommend

受信赖的顾客

经 Feefo 确认

8 years ago

Website easy to use, systems easy to install and great quality.

Trusted Customer

经 Feefo 确认

Hayes, Middlesex

8 years ago

Trusted Customer 就 bott Smartvan UK 说了什么:

Good racking but expensive wasn’t happy with having to take out light.

I asked for my delivary to arrive on a perciff day which was arranged but I received a email which said it would be delivered the next day which wasn’t the day we had arranged so I had to cancel my...

bott Smartvan UK

8 years ago

Hi Ian,

We are really sorry to hear that your experience was not what any of us would have hoped on this occasion.

As explained it was an internal error based on a very well meaning member of staff trying to be efficient and not realising the knock on effects in terms of the automated dispatch email, which caused confusion. We have put processes in place to make sure this does not happen again.

As discussed, by way of apology to you, we have refunded your delivery charge and offer our sincere apologies for the inconvenience caused.

Trusted Customer

8 years ago

Thank you for your phone call yesterday and for the explanation why the email was sent. Still getting used to new racking but overall very happy with the quality. Ian.

bott Smartvan UK

8 years ago

Thank you for being so understanding Ian. The refund of the delivery charge was made yesterday and should show on your card in the next few days.

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