Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

Blacks 点评 | https://www.feefo.com/reviews/blacks 的客户服务点评 | Feefo

PD

Pavlo Duma

6 years ago

Pavlo Duma 就 Blacks 说了什么:

Good value but clunky checkout and shipping

Very average. Despatch times slow and communication issues: Emails and voice have been at odds, and orders recorded as despatched one day, but not received by the carrier until 3 days later. ...

Jack

Blacks

6 years ago

Hello Pavlo,Thank you for your review.I am sorry to hear about the issues at checkout and the delays with the dispatching of your order.At the moment, there are some delays in transit with our orders. In regards to the discounts, please email us at onlinereviews@blacks.co.uk along with this reference number #10012276, full name, order number and billing address.I look forward to your email.Kind Regards,Jack,Blacks Online Review Team.

PD

Pavlo Duma

5 years ago

I responded to Jack with more details, however I received a rather 'corporate' response that did not engage with Blacks Web shop shortcomings I raised. I was not left feeling they would be addressed.

产品评价

购买日期：22/04/2020

0

WR

Will Reeves

6 years ago

Will Reeves 就 Blacks 说了什么:

Terrible customer service and returns - they will steal your money.

Simply terrible. I was sent a defective item (the light didn’t charge properly). I liked the lamp so asked for a replacement. I was asked to pay the return postage - I looked up the distance...

Mollie

Blacks

5 years ago

Hello Will, Thank you for your review. I am sorry to hear that you are unhappy with your purchase! I would like to thank you for your feedback regarding this as ultimately it helps us to improve. Looking into your account I can see that this has now been resolved for you. Please be assured that nothing pleases us more than when our customers are happy and we hope to see you again soon. Many thanks. Mollie, Blacks Online Review Team

产品评价

购买日期：06/04/2020

2

受信赖的顾客

6 years ago

Order arrived promptly and when I returned the trousers that did not fit the return via InPost was convenient and the refund was processed quickly.

产品评价

购买日期：22/04/2020

0

SB

Szabó Erzsébet

Miskolc, Hungary

6 years ago

Szabó Erzsébet 就 Blacks 说了什么:

Perfect.

Fast delivery.

产品评价

购买日期：21/02/2020

0

受信赖的顾客

6 years ago

Just to long

Very long and bad. Cancelled order before dispatch. They sent it anyway. Took money before dispatch. Whole process took four weeks. Won't use again.

Mollie

Blacks

5 years ago

Hello, Thank you for your review. I am sorry to hear that you are unhappy with your shopping experience with us! Looking into your account I can see that this has now been resolved for you, however I would like to thank you for your feedback and assure you that we value your custom highly and would love to see you return. We really hope to see you again soon. Many thanks. Mollie, Blacks Online Review Team

购买日期：22/04/2020

3

CJ

Charles Johns

6 years ago

Charles Johns 就 Blacks 说了什么:

Merrell Ontario 85 Midboot

The order was delivered promptly and the boots fit perfectly.

产品评价

购买日期：06/04/2020

0

JF

Jamie Fixter

6 years ago

Jamie Fixter 就 Blacks 说了什么:

Good service.

All arrived as promised in spite of lockdown and social distancing changes.. pricing seemed to fluctuate almost daily which wasn't particularly reassuring.

Mollie

Blacks

5 years ago

Hello Jamie, Thank you for your review. I am sorry to hear this! I would like to thank you for your feedback as ultimately it helps us to improve. Please be assured that nothing pleases us more than when our customers are happy and we wold love to see you return. We hope to see you again soon. Many thanks. Mollie, Blacks Online Review Team

产品评价

购买日期：09/04/2020

0

受信赖的顾客

6 years ago

Nearly 3 weeks after ordering I’m still waiting for part of my order to arrive.

Mollie

Blacks

5 years ago

Hello, Thank you for your review. I would like to apologise and thank you for your feedback as ultimately it helps us to improve. Please be assured that we value your custom highly and would love to see you return. Looking into your account I can see that this has now been resolved for you. We really hope to see you again soon. Many thanks. Mollie, Blacks Online Review Team

购买日期：23/04/2020

3

GM

Gillian Mason

Greenford

6 years ago

Gillian Mason 就 Blacks 说了什么:

Expensive mistake!

Item returned as I had no way of inflating them as I was not advised that a pump was not included & my bike pumps would not work as there was no valve on item? There was no returns label in package!...

Jack

Blacks

6 years ago

Hello Gillian,Thank you for the review.I am sorry to hear about the issues with your return.Please be assured that your feedback is appreciated as it ultimately helps us to improve our service.We would love to see you as a returning customer and hope that you do shop with us again in the future.Kind Regards,Jack,Blacks Online Review Team.

GM

Gillian Mason

6 years ago

I am still out of pocket by £13 as I pointed out there was no returns label no courier named as a way of return & as I couldnt speak to anyone I was obliged to send return by post if I had been informed how much it would cost I would have been better off throwing the item in the bin!!!

购买日期：12/04/2020

0

受信赖的顾客

6 years ago

Slow service

There seems to be an absence of customer service. There is a bot with set questions and answers. This does not help at all. I would like to know where my order is and why it’s taking so long. I also...

Mollie

Blacks

5 years ago

Hello, Thank you for your review. I am sorry to hear that you are unhappy with your shopping experience with us and the service you received. I would like to thank you for your feedback as ultimately it helps us to improve. Looking into your account I can see that this has now been resolved for you. We really hope this experience has not put you off from shopping with us again in the future as we value your custom highly. Many thanks. Mollie, Blacks Online Review Team

产品评价

购买日期：22/04/2020

2

Blacks 点评

Salomon Socks Sal M 2pk Merino Mgy该产^品的更^多点^评 (17)浏览产品网站Good value, good fit, comfortable - worn twice.

Hi-Gear Single Folding Campbed该产^品的更^多点^评 (1)浏览产品网站Built well but Really uncomfortable.

Handy Heroes Hh Orb 1w Bulb Light Red该产^品的更^多点^评 (1)浏览产品网站Kids love it, would have preferred a warm led colour though.

Eurohike Eh 1000l Cob Power Ltern该产^品的更^多点^评 (2)浏览产品网站Good item, didn’t work as per the instructions. The charging indicator on the light was supposed to turn from red to green when fully charged. Mine didn’t so didn’t know if it was an electronics...阅读更多

Eurohike Eh 3 Led Hang Light Grn该产^品的更^多点^评 (3)浏览产品网站It’s ok, good brightness, but I’d have preferred a warm led rather than a cold coloured one.

Berghaus Bgh Air 6 Ftprint Blk该产^品的更^多点^评 (16)浏览产品网站Love this tent. Only improvement would be including “black out” internal “pods”.

Brasher Brs W Grisedale Lnd Gry该产^品的更^多点^评 (12)浏览产品网站

Brasher Brs W Strch Tr Khk该产^品的更^多点^评 (8)浏览产品网站

The North Face Tnf W Lwave Fp Gtx S Nvy该产^品的更^多点^评 (11)浏览产品网站Perfect. Highly recommend.

Merrell Mrl M Ontario 85 Mid Brn该产^品的更^多点^评 (4)浏览产品网站

The North Face Tnf M Easy Tee Yel该产^品的更^多点^评 (2)浏览产品网站Nothing special despite the brand and price.

Montane Montane Logo T Dbl该产^品的更^多点^评 (3)浏览产品网站Nice dense feel to the cotton, making it feel comfortable and durable.

Brasher Brs M Strtch Trs Mgy该产^品的更^多点^评 (47)浏览产品网站Fit well and comfortable on long walks - haven't done any wet walking yet so not sure about overall performance. They come with a belt which I also bought separately and is particularly horrible...阅读更多

Salomon Socks Sal M 2pk Merino Mgy该产^品的更^多点^评 (17)浏览产品网站Comfortable - slightly on the small size (shoe size 45)

Brasher Brs M Belt Dgy该产^品的更^多点^评 (2)浏览产品网站Broke on second use, buckle very loosely stitched in place - if I'd have been on a long walk I'd feel pretty let down by this "outdoor" gear and Blacks for selling tat!!

Regatta Reg W Maelie Shirt Lgy该产^品的更^多点^评 (1)浏览产品网站Lovely light summer shirt. Perfect for summer weather.

Regatta Reg W Hypdimnsion Tee Blk该产^品的更^多点^评 (2)浏览产品网站Didn’t like this too. Colour wasn’t great. Fit was good. Returned.

Berghaus Brg W Voyager Ss Crew Dgy该产^品的更^多点^评 (1)浏览产品网站Love this tee. Light breathable and great design.

Odlo Od W Active F-Dry Ss Nvy该产^品的更^多点^评 (1)浏览产品网站Great technical top for hiking.

Under Armour Ua W Armour Tnk Blk该产^品的更^多点^评 (2)浏览产品网站Too big. Returned as a result.

Peter Storm Ps Nyl Webb Belt Blk该产^品的更^多点^评 (5)浏览产品网站Not great quality and didn’t seem to stay tight when tried on. Returned.

Feefo 是如何收集评价的？

谁可以在 Feefo 上发表评价？

我们如何核实评价？

我们如何处理虚假评价？