Brdy 点评

Hello, Thank you for taking the time to share your experience with us. We're pleased to hear that you found our staff, particularly Alex and Jessie, to be helpful. However, we're sorry to hear about the difficulties you encountered when trying to access support. We completely understand how frustrating it must have been to be unable to get the help you needed, especially during a time when you were experiencing issues with your service. We are always striving to improve our systems and processes, so your feedback regarding the challenges of accessing our support service is invaluable. Regarding your concern about compensation, our records indicate that this is the first report of issues since last October. While no compensation is due based on this, we appreciate the impact downtime can have, and are here to assist should any further issues arise. It’s great to see that you have upgraded to our Brdy plan, which should provide you with a more consistent and enhanced service experience and for a cheaper monthly subscription. If you encounter any more issues, please don’t hesitate to reach out directly, and we’ll be more than happy to assist. Thank you once again for your patience and understanding. We value your business and are committed to ensuring your experience with us continues to improve. Best regards

Hi, That's great to hear. Thank you for leaving a review. Best regards

Thank you for your feedback and for acknowledging the efforts of our team members, Mr. Basakos, Mrs. Diamantopoulou, and Mr. Tountas. We're pleased to hear that you're satisfied with the service after the issue was resolved and sincerely apologise for the connectivity problems you experienced and for the lack of communication during that time. Your feedback is invaluable, and we will work on improving our communication strategy to ensure that such issues are promptly and clearly communicated in the future. Thank you for your understanding and continued support. Best regards

Hello Cecilia, Thank you for your kind review, we're glad you're pleased with the service. Best regards

Hi Mark, Thank you for your kind review, we're glad you think so! Best regards

Hi Ade! Thank you for your lovely review. Warm regards

Hi Neil! This is great to hear! Thanks for leaving us a positive review. Warm regards

Hi Johnny! Thank you for your kind review. We're thrilled that you were happy with our service! Warm regards