Quickly answered the phone , knew what they were talking about and had the producing needed
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JB
John Beddoes
经 Feefo 确认
3 years ago
John Beddoes 就 Big Cat Travel Insurance 说了什么:
Unbelievably slow claims resolution, still waiting!
Actually not very fair star rating.
Big Cat has been great in all my dealings with you. But, I unfortunately had to put in a medical claim last year in February and I’m still waiting for it to be...
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Big Cat Travel Insurance
Big Cat Travel Insurance
3 years ago
Hi there,
Many thanks for your recent feedback.
As confirmed in the review above, a delay in the processing of this claim was caused due to the lack of a signed GP letter which was required. This has since been obtained by the Insured and passed over to the claims team so that the claim can be finalised. We are working with the client and the claims team to ensure that this is processed without further delay.
We have also reached out to the client and explained exactly how our medical emergency assistance service works (which is provided by Allianz) and advised that if they were to have any issues with that process, to contact us for assistance.
Big Cat Travel Insurance
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SW
Simon Weeks
经 Feefo 确认
3 years ago
Simon Weeks 就 Big Cat Travel Insurance 说了什么:
Great Activity Cover Options
The activity cover options is excellent and ideal for our trip. I also had a very efficient experience with their customer service team. Of course the most important thing with an insurer is the...
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受信赖的顾客
经 Feefo 确认
3 years ago
You have a good product but your website didn't function properly so I could only read the particular items covered with difficulty and to pay, I had to call the office.
0
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DM
Doug Mortimer
经 Feefo 确认
Scotland
3 years ago
Doug Mortimer 就 Big Cat Travel Insurance 说了什么:
Very helpful and informed whilst dealing with my enquiry
The representative answered my questions clearly and was pleasant, efficient and knowledgeable
1
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受信赖的顾客
经 Feefo 确认
3 years ago
Easy to contact , all questions answered promptly, good communication
Excellent, quick , good customer communication.
0
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受信赖的顾客
经 Feefo 确认
3 years ago
Reliable and flexible cover
Easy web access to cover backed by major world insurance player
0
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受信赖的顾客
经 Feefo 确认
3 years ago
Not sure, just give them a call!
Really helpful! on checking the online holiday insurance I had a specific activity of a 6 day horse trail riding. I phoned up to check I would have the right policy, this was really easy to sort and...
