Bed Guru 点评

Really sorry about this, you're correct, and thank you for letting us know so we can improve this

I’m really sorry to hear about your experience and that the bed didn’t meet your expectations. I’ve checked our records and can’t see that you contacted us about any issues after delivery — we’d have been happy to help resolve them for you. I can see that our delivery team unpacked the items for inspection at the time of delivery. Just to clarify, our website lists a 28-day lead time as each bed is handmade to order by Steve and the team. Your order was placed on 27th September and delivered on 28th October, though I’m sorry if there was any confusion during the process. Regarding your comments on finish and assembly, these beds are crafted from natural pine, so variations in tone and grain are to be expected. The slats are designed to be evenly spaced and secured during assembly. We don’t use a ribbon guide as each bed is individually made, and the instructions advise spacing them evenly — this does not affect the structure or quality of the frame. We take all feedback seriously and will share your comments with our workshop team to ensure we maintain the high standards we aim for. If you’d like to discuss the legs, slats, or screw holes further, please reply with photos and we’ll be happy to review and advise. Kind regards, Carl