AXA Insurance - Ireland 点评

Good afternoon I sincerely apologise for the frustrations and inconveniences you've experienced with your insurance policy. Your concerns about incorrect information, difficulties with adjustments, and the lack of clear guidance are completely understandable, and they do not reflect the standard of service we aim to provide. We issue documents to customers following inception, mid-term adjustments and and renewal so that these documents can be checked by the customer to ensure that information held is correct. I can see that your policy has since been renewed and documents issued for your review. Your experience highlights important areas for improvement, and we appreciate you bringing these to our attention. We value your trust and hope to have the opportunity to restore your confidence in our services. Kind regards Sinead Feefo Coordinator

Hi, thank you for your feedback. I am sorry to hear you have not had a more positive claims experience. I have passed your feedback onto the claims handler and they will be in contact to discuss this with you further. Kind Regards Ciara AXA Claims Department