Great to talk to about insurance I wanted for myself and my son.
Staff very helpful
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受信赖的顾客
经 Feefo 确认
1 day ago
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受信赖的顾客
经 Feefo 确认
1 day ago
Only problem is the app
Only problem I have with my axia app keeps blocking me saying it's for security reasons I would like to know why this keeps happening this is the 3rd or 4th time
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受信赖的顾客
经 Feefo 确认
1 day ago
I'm very happy with Axa. I just wouldn't go back to that particular girl.
I thought the girl I was dealing with was rude, had no interest, was eating while she was dealing with me..any time iv gone to Axa staff have been lovely and very helpful. First time I had the...
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Sinead
AXA Insurance
1 day ago
Good Morning,
Thank you for taking the time to leave your feedback and thank you for bringing this to our attention.
I apologise for the level of customer service you received on your recent interaction with us. I have checked your policy and have referred this to the Branch Manger to discuss with the agent in question how this occurred and to ensure this does not happen again.
We pride ourselves on providing excellent customer service at every contact and I am sorry you did not receive the level of care we expect - I assure you we take matters such as this very seriously and will do our best to ensure any further interaction with ourselves is of a higher standard.
We really appreciate your custom and would like to take this opportunity to thank you for your loyalty to AXA and for renewing your policy with us.
Kind Regards,
Sinead
Feefo Coordinator
