Excellent, price was a little high but service made the difference acceptable.
The lady I spoke to on the phone was excellent in every way. Helpful and informative. Wait times to be connected were not ideal but I'm sure this is something you are constantly working on. I would...
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Trusted Customer
经 Feefo 确认
Cork
9 years ago
Trusted Customer 就 AXA Insurance 说了什么:
Fantastic
Very good
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Trusted Customer
经 Feefo 确认
9 years ago
Trusted Customer 就 AXA Insurance 说了什么:
Very good.
Faye Gorman
AXA Insurance
9 years ago
Hi John
Thank you for taking the time to rate AXA's service
Kind Regards
Faye
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受信赖的顾客
经 Feefo 确认
9 years ago
Customer service was good, helpful and responsive. Agents were knowledgable and responded in a friendly and professional manner.
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受信赖的顾客
经 Feefo 确认
9 years ago
I deal with Mary she was excellent she had great personality got good value too
Very good
Laura Hagan
AXA Insurance
9 years ago
Dear Eileen
thank you so much for leaving such a nice review.
Do you know what Marys surname is, as we would love to pass your kind comments on to her?
Laura
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受信赖的顾客
经 Feefo 确认
9 years ago
Sometimes Good, Sometimes Bad
I rang 3 or 4 times about my renewal. Most of the time it was efficient and painless. However I was unlucky enough to get an idiot answering the phone the last time I called.
Paul Monks
AXA Insurance
9 years ago
Hi Kieran,
Thank you leaving feedback. I apologise if your customer service experience did not meet your expectations. We try and provide an efficient and straight forward service but seemed to have failed on this occasion. Thank you for your continued customer and we look forward to impressing you the next time you have to contact us.
Regards
Paul Monks
AXA Insurance
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Trusted Customer
经 Feefo 确认
Galway
9 years ago
Trusted Customer 就 AXA Insurance 说了什么:
The service is impeccable
Their courtesy is impeccable, I have nothing to add or comment about that.
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受信赖的顾客
经 Feefo 确认
9 years ago
Disappointed
This year I tried to change my house and contents insurance to AXA to join my car insurance with you, but was refused as my old house was recently rated as a listed building. However my existing...
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Paul Monks
AXA Insurance
9 years ago
Hi Mary,
Thanks very much for taking my call and leaving your feedback. I am sorry that we do not compete in the particular area of the market that would cover your property. We are quite limited in the type of property we can accept and hope to expand our portfolio in the future to cover all of our customer's needs.
If you have any queries, please feel free to contact me.
Regards
Paul Monks
AXA Insurance
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Trusted Customer
经 Feefo 确认
Portlaoise
9 years ago
Trusted Customer 就 AXA Insurance 说了什么:
Excellent
They are brilliant
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Trusted Customer
经 Feefo 确认
Dublin
9 years ago
Trusted Customer 就 AXA Insurance 说了什么:
Easy website and helpfull staff
Very efficient
Laura Hagan
AXA Insurance
9 years ago
Hi James
thank you for taking the time to leave your review.
We will pass your message on to our digital team who will be delighted to hear you found the AXA Ireland website easy to navigate.
