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AXA Insurance - Northern Ireland 点评 | https://www.feefo.com/reviews/axa-direct-northern-ireland 的客户服务点评 | Feefo

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Trusted Customer

经 Feefo 确认

9 years ago

Trusted Customer 就 AXA Insurance - Northern Ireland 说了什么:

Price is what you pay, value is what you get with AXA

Easy to do business with. Engaging customer service. Competitive price

受信赖的顾客

经 Feefo 确认

9 years ago

Not very happy about price hikes, I thought the older I got and more no cla...

Not very happy about price hikes, I thought the older I got and more no claims I gathered, then my insurance was ment to get cheaper

Brendan Fallon

AXA Insurance - Northern Ireland

9 years ago

Thank you for your feedback,

Unfortunately, there has been an increase in premiums across the insurance industry due to a number of reasons, including rising claims costs and high court awards. and the majority of customers across all companies are seeing price increases as a result.

We really appreciate your business, and would like to thank you for your continued loyalty to AXA and for renewing your policy with us.

Kind Regards

Brendan

Trusted Customer

经 Feefo 确认

Belfast

9 years ago

Trusted Customer 就 AXA Insurance - Northern Ireland 说了什么:

I am really pleased by how well my claim was handled from start to finish. ...

I am really pleased by how well my claim was handled from start to finish. Lorna in the Belfast office was fantastic and really took the stress out of the whole process for me.

Trusted Customer

经 Feefo 确认

9 years ago

Trusted Customer 就 AXA Insurance - Northern Ireland 说了什么:

Fantastic customer service!

Absolutely fantastic customer service. Women on the line was very down to earth and explained everything that I was unclear about. Also spoke very clearly which was great as previous insurers I've...

受信赖的顾客

经 Feefo 确认

9 years ago

The girl was pleasant, polite and had a sense of humour. She ecplained thin...

The girl was pleasant, polite and had a sense of humour. She ecplained things clearly. The price was acceptable.

Trusted Customer

经 Feefo 确认

9 years ago

Trusted Customer 就 AXA Insurance - Northern Ireland 说了什么:

Good customer service till one week. Could not say anymore further.

I have subscribe with axa for car insurance. It has just one week left. I have called axa for online account and it has sorted. I hope axa will continue good customer support as I required. I could...

受信赖的顾客

经 Feefo 确认

9 years ago

Easy to deal with and helpful staff and competitive prices

Very good, helpful member of staff on the phone

受信赖的顾客

经 Feefo 确认

9 years ago

Awful customer services

Awful customer services was passed from person to person regarding my issue and I felt no one was helpful and couldn't be bother to get my issue resolved, once again I'm regretting going back ta axa...

Brendan Fallon

AXA Insurance - Northern Ireland

9 years ago

Thanks for your feedback

I understand one of my colleagues form our Claims team have attempted contact with you to discuss this.

Kind regards

Brendan

Trusted Customer

经 Feefo 确认

9 years ago

Trusted Customer 就 AXA Insurance - Northern Ireland 说了什么:

Good service by AXA Direct Northern Ireland

Very happy to have someone to talk with directly

Trusted Customer

经 Feefo 确认

9 years ago

Trusted Customer 就 AXA Insurance - Northern Ireland 说了什么:

Over the moon, great service and saving!

Jason was extremely helpful. Fast, polite and very clear in what was included in the terms. Managed to get an amazing deal, 120 less than next cheapest (Allianz).

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