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已评价
极好
服务
4.6
/5

5

4

3

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1

6,981

2,020

273

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269

9,699

过去一年内的 条评价

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受信赖的顾客
1 month ago
购买日期:20/03/2025
Motor insurance Policy renewal
Effective and obviously care about their customers as they do customer discount.keep their customer imformed about policy renewal etc;
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Paula
AXA Insurance
29 days ago
Hi, Thanks for taking the time to leave a review of your experience. It's great to hear how impressed you are with the renewal process and our service. We really appreciate your feedback. Thanks for renewing your car insurance with us for a 3rd year. I hope you spend many more happy years with us. Best wishes Paula AXA Customer Service Team
受信赖的顾客
1 month ago
购买日期:03/12/2024
Eccessive price hikes year on year
Eccessive price hikes year on year
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Paula
AXA Insurance
1 month ago
Hi, Thanks for taking the time to leave a review of your experience. I'm sorry to hear you're unhappy with the price this year. I'll ensure your dissatisfaction is logged. Prices can fluctuate for many reasons, partially due to any changes in risk assessment. Thank you for renewing your home insurance with us for a 5th year. I hope we can be more competitive for your next time around. Best wishes Paula AXA Customer Service Team
EM
Emma
1 month ago
购买日期:08/12/2024
Emma 就 AXA Insurance 说了什么:
Great company. Easy to work with
They are a great company and I've never had any bother with them. Renews automatically and saves me hassle!
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Jasmin
AXA Insurance
1 month ago
Hi Emma, thanks for taking the time to leave us a review. We're really glad you're happy with the service you've received and that you've stayed with us for another year! Please don't hesitate to reach out if there's anything else we can help with; our contact details are on your Policy Schedule. Best wishes Jasmin AXA Customer Service Team
RS
Richard Sommerseth
Ringwood
1 month ago
购买日期:18/08/2024
Richard Sommerseth 就 AXA Insurance 说了什么:
Easy to arrange comprehensive policy at affordable prices!
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Jon
AXA Insurance
1 month ago
Good morning, Richard. Thanks for leaving your fab feedback for us. It's so nice to see you've renewed with us again and it sounds like the process went nice and smoothly. Jon AXA Customer Service Team
RW
Rowan Welch
Leamington Spa
1 month ago
购买日期:02/11/2024
Rowan Welch 就 AXA Insurance 说了什么:
Refused to pay a legitimate claim
Refused to pay a legitimate claim - now with the ombudsman - almost 2 years later our kitchen is still flood damaged and we are subsequently unable to move house as planned - v poor service from AXA...

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Adam
AXA Insurance
1 month ago
Hi Rowan. I'm really sorry to hear that your claim was refused and that the kitchen is still damage due to flood damage. I've passed this over to our Claims team for this to be looked at along with a compliant logged. Thank you. Adam, AXA Customer Service Team.
受信赖的顾客
1 month ago
购买日期:15/02/2025
Excellent
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Paula
AXA Insurance
1 month ago
Hi, Thanks for taking the time to leave a review of your experience. It's great to hear you're so happy with our service. Thank you so much for renewing your home insurance with us for another year. I can see you've been with us since 2018, so we really appreciate your loyalty & custom. Best wishes Paula AXA Customer Service Team
DB
Dinah Bates
Wiltshire
1 month ago
购买日期:15/03/2025
Dinah Bates 就 AXA Insurance 说了什么:
Good value and easy to deal with.
To be fair I only have experience of buying the insurance as I have not having a claim but they are very good value and efficient.
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Adam
AXA Insurance
1 month ago
Hi there, Dinah. Thank you for taking some time to leave us your feedback. It's great to hear that you've had a positive experience when taking out a policy with us, finding the it efficient and good value. Best wishes, Adam, AXA Customer Service Team.
MC
Melvyn Collier
Hayle
1 month ago
购买日期:15/03/2025
Melvyn Collier 就 AXA Insurance 说了什么:
Actually DOWN in price!
What a nice surprise, when my house insurance actually went down this year, when everything else is going up it was very refreshing.
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Adam
AXA Insurance
1 month ago
Hi there, Melvyn. Thank you for taking the time to leave us your on your experience. It's so nice to see that you've renewed with us for another year and that your renewal price has went down this year. If you need any help in the future, feel free to get in touch. Best wishes, Adam, AXA Customer Service Team.
MC
MICHEAL CURTIS
Fareham
2 months ago
购买日期:13/11/2023
MICHEAL CURTIS 就 AXA Insurance 说了什么:
Good service, but need to better advertise phone nimber
I had a specific insurance requirement and Axa were extremely helpful. But it was a challenge to actually find an appropriate phone number rather than having to deal with AI or FAQs.
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Adam
AXA Insurance
1 month ago
Hi there, Micheal. Thank you for taking the time to leave us your on your experience. It's great to hear that you received helpful service when contacting us but I'm sorry to hear that it was a challenge to find a contact number. Another option to find contact numbers for us are on your policy schedule document which can be found in the documents section of your online account. Best wishes, Adam, AXA Customer Service Team.
受信赖的顾客
2 months ago
购买日期:26/02/2025
l paid for my car move house now l had to pay another £110 discussing l live in a lovely village
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Gary
AXA Insurance
2 months ago
Hello and thanks for taking the time to get in touch. Sorry to see you've seen an increase when you've moved house. We do take into account a lot of information and it may be that there is a higher risk of a claim being made and the average cost could be higher at the new area. We'll do all we can to offer you a competitive quote when your renewal is due. Take care Gary AXA Customer Service Team
关于AXA Insurance
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.
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关于AXA Insurance
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.