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AXA Commercial Lines and Personal Intermediary 点评 | https://www.feefo.com/reviews/axa-commercial-lines-and-personal-intermediary 的客户服务点评 | Feefo

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受信赖的顾客

1 day ago

购买日期：18/07/2025

Avoid at all costs!

AXA never got back to me! I'm not sure why they expect a feedback! You deserve 0 stars, not even 1!

Emma

AXA Commercial Lines and Personal Intermediary

1 day ago

Thank you for your feedback. I have passed your comments to the relevant team who will be in touch in due course. Emma - The Claims Team

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Mrs Lin

Bristol

6 days ago

购买日期：22/07/2025

Mrs Lin 就 AXA Commercial Lines and Personal Intermediary 说了什么:

Thankyou Dagmara. If only everyone was as professional as you.

If you ever get to deal with Dagmara at AXA you will be fine. It’s my first time ever having to make insurance claim. Something I wish no one ever has to go through. Dagmara is so supportive and very...

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Emma

AXA Commercial Lines and Personal Intermediary

6 days ago

Thank you for your lovely feedback - I have passed your comments to the relevant team. Emma - The Claims Team

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受信赖的顾客

17 days ago

购买日期：12/07/2025

Straightforward and easy to deal with

Spoke to two or three different personnel, each of whom were friendly and professional. The staff member, Molly, who dealt with the actual claim, was patient, courteous and very efficient.

Paul Sanderson

AXA Commercial Lines and Personal Intermediary

15 days ago

Thank you for your lovely feedback - I have passed your comments to the relevant team. - Paul - The Claims Team

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Glyn Hopkin Ltd

ROMFORD

21 days ago

购买日期：04/07/2025

Glyn Hopkin Ltd 就 AXA Commercial Lines and Personal Intermediary 说了什么:

Professional, great friendly customer service .

I have always found the service first class. The staff are very knowledgeable, and friendly. You never haver to wait long to speak to someone on the phone unlike other insurers.

Paul Sanderson

AXA Commercial Lines and Personal Intermediary

21 days ago

Thank you for your lovely feedback - I have passed your comments to the relevant team. - Paul - The Claims Team

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受信赖的顾客

25 days ago

购买日期：04/07/2025

My first Claim on my insurance in over 20 years !

It was a quick and efficient service It was my first time making a claim , so I was worried but I had the correct information required and it was pretty simple

Paul Sanderson

AXA Commercial Lines and Personal Intermediary

22 days ago

Thank you for your lovely feedback - I have passed your comments to the relevant team. - Paul - The Claims Team

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受信赖的顾客

1 month ago

购买日期：29/06/2025

Terrible customer service

Shocking. The people would reply once a week if I was lucky and only if I chased. Were purposefully unhelpful with their questions and answers. Everyone other than the first person I first raised...

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Paul Sanderson

AXA Commercial Lines and Personal Intermediary

27 days ago

Thank you for your feedback. I have passed your comments to the relevant team who will be in touch in due course - Paul - The Claims Team

Paul Sanderson

AXA Commercial Lines and Personal Intermediary

27 days ago

Thank you for your feedback. I have passed your comments to the relevant team who will be in touch in due course - Paul - The Claims Team

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Peter Sullivan

London

1 month ago

购买日期：29/06/2025

Peter Sullivan 就 AXA Commercial Lines and Personal Intermediary 说了什么:

Avoid AXA

Instant attempts to avoid paying a claim trying to use the excuse a camera is not insured if outside the home, where do they think people take photographs? Avoid like the plague and if they think...

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Paul Sanderson

AXA Commercial Lines and Personal Intermediary

27 days ago

Thank you for your feedback. I have passed your comments to the relevant team who will be in touch in due course - Paul - The Claims Team

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Keshavji, Fatehali

Cheshire

1 month ago

购买日期：23/06/2025

Keshavji, Fatehali 就 AXA Commercial Lines and Personal Intermediary 说了什么:

My tenant with a small business had burglary.

Good

Paul Sanderson

AXA Commercial Lines and Personal Intermediary

27 days ago

Thank you for your lovely feedback - I have passed your comments to the relevant team. - Paul - The Claims Team

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Ellie

1 month ago

购买日期：11/06/2025

Ellie 就 AXA Commercial Lines and Personal Intermediary 说了什么:

Save yourself the pain and don't bother.

It was virtually impossible to get in touch with AXA. I escalated and made a complaint as I had to wait a ridiculously long time to get in touch with someone about my camera repair. They then decided...

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Paul Sanderson

AXA Commercial Lines and Personal Intermediary

27 days ago

Thank you for your feedback. I have passed your comments to the relevant team who will be in touch in due course - Paul - The Claims Team

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受信赖的顾客

1 month ago

购买日期：31/05/2025

AXA

Excellent quick and responsive

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关于AXA Commercial Lines and Personal Intermediary

AXA Insurance underwrites a wide range of general insurance products, mostly in the intermediated market, where we specialise in Personal and Commercial Lines. We also underwrite products for some of the UK's leading brands. AXA Commercial Lines and Personal Intermediary is part of AXA Insurance UK plc, which belongs to the AXA group of companies.

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