Easy to navigate and book! Big well to them in difficult times
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MW
Mr Wheatley
经 Feefo 确认
Redcar
5 years ago
Mr Wheatley 就 Alton Towers Holidays 说了什么:
A very enjoyable visit
Check in process was efficient and covid friendly. All staff members we had contact with were all very polite and helpful. Overall we had a great experience both in the hotel and the theme park....
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受信赖的顾客
经 Feefo 确认
5 years ago
Good booking process
Booking was easy and easy to do online
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受信赖的顾客
经 Feefo 确认
5 years ago
Great
Straightforward . The agent was knowledgeable and gave me confidence booking.
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受信赖的顾客
经 Feefo 确认
5 years ago
Rebooking easy due to covid cancellations
Easy, break got cancelled due to covid, voucher issued immediately allowing me to rebook a later date . Didnt have to ring up and speak to anyone . I know it will get cancelled again out of alton...
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受信赖的顾客
经 Feefo 确认
5 years ago
Change option needed online
Easy to get hold of customer service when I needed to change the booking - marked down due to not having the option to do this online at my leisure
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受信赖的顾客
经 Feefo 确认
5 years ago
Bad Experience
- there was a pipe missing from the bathroom sink, water just poured on to the floor, had to use a bucket, staff weren't interested when mentioned at check out
- for an expensive hotel the...
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受信赖的顾客
经 Feefo 确认
5 years ago
Fine
Worked well, although it was unclear that All the activities associated with an overnight stay are to be taken on the day of arrival (e.g. swimming could just have easily been taken day of departure).
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受信赖的顾客
经 Feefo 确认
5 years ago
Bad covid cleanliness
Disappointed with the cleanliness of the room especially as this should be a main priority during a pandemic. Very dusty. The bedding was very tired and stained. No bottom sheet just a mattress...
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
