Easy to book but no customer service available. Feeling a little frustrated
Very easy to book, what isn't as clear is when our Alton Towers park tickets are available to use. Date states the day we arrive at the hotel, which is no use obviously. We had a look on the website,...
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受信赖的顾客
经 Feefo 确认
6 years ago
website had difficulties
I put the payment through & it said something went wrong, the website has technical difficulties & went back a page. I was about to try again but luckily checked my bank & the payment had gone...
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受信赖的顾客
经 Feefo 确认
6 years ago
Good choice of hotels
Good choice of hotels to suit different budgets. Great for us as they can accommodate large families.
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Trusted Customer
经 Feefo 确认
6 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
Please make it clearer that park entry is guaranteed.
Booking was easy. Website however needs to have a few more details to clarify changes to park entry at the moment. It was not clear whether or not hotel guests would need to pre book park tickets,...
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Trusted Customer
经 Feefo 确认
6 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
Website need more work with cv19 being here for some time
Having to book the tickets on a separate tool is annoying. Having to do it twice as was booking for 5 people for 2 days was even more annoying. You should increase the limit of how many tickets u r ...
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Trusted Customer
经 Feefo 确认
6 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
Good booking system just ashame that the park tickets were not in the price of the hotel. It used to be and is frustrating that you are unable to get perks on booking the hotel. Fast passes at least...
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
