Great information and options. Liked the fact that it's possible to book a stay and have the park tickets the next day
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Trusted Customer
经 Feefo 确认
Bristol
10 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
Helpful
Very helpful member of staff found all best possible options
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Trusted Customer
经 Feefo 确认
10 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
No problems
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Trusted Customer
经 Feefo 确认
10 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
My feedback
I tried to book using my mobile initially but was unable to as your site did not seem compatible to mobiles. This put me off booking and it was only by chance that I used my laptop on the last day of...
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受信赖的顾客
经 Feefo 确认
10 years ago
Frustrating and disappointing
Wanted to book a break, staying at then hotel with one person having a Merlin pass and one didn't so would need a park ticket. Unable to find these options online had to phone paying 13p to listen...
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Customer Care
Alton Towers Holidays
10 years ago
Hi there,
Thank you for your feedback.
Booking a break when only some of the party has Merlin passes and some require tickets is not straightforward and does usually require a call to our team for advice on the best option for you.
Unfortunately on this occasion, a new member of staff had to check she was doing the correct thing to help you and I am sorry that this lengthened your call. I am also apologetic that the email address was misheard but can see that you now have your documents and everything you need for your upcoming break.
On behalf of the team I hope you have an amazing time!
With kind regards,
Kim
Kim
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受信赖的顾客
经 Feefo 确认
10 years ago
Excellent service
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受信赖的顾客
经 Feefo 确认
10 years ago
excellent
fantastic service
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Trusted Customer
经 Feefo 确认
South West
10 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
Great phone service
I was dealing with "Rosie" she was fabulous.
She sounded as excited as we were as a family to be going to Ceebies Land, and took time to talk to us about questions that we had.
I hope our break...
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Trusted Customer
经 Feefo 确认
10 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
Enchanted lodge booking
Yes would book with them again, easy website to use, everything was sorted without having to speak to anyone. Also, confirmation came through to my emails straight away.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
