The lady was very helpful, friendly and cheerful. She thoroughly understood what I was looking for and very enthusiastic and warm. You could tell she was a mum and knew what I wanted for the kids &...
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受信赖的顾客
经 Feefo 确认
10 years ago
Alton Towers booking process review
Better to book by phone than online. Was also cheaper!
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受信赖的顾客
经 Feefo 确认
10 years ago
Splash landings
The gentleman on the phone was very helpful
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TC
Trusted Customer
经 Feefo 确认
10 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
2nights stay
Booking was easy enough, I wish you could view all the rooms better. I have contacted as I selected the date I wanted to enter the waterpark but my tickets say a different date to what I selected. It...
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受信赖的顾客
经 Feefo 确认
10 years ago
Good customer service
Was fully knowledgable about questions I had and very helpful.
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TC
Trusted Customer
经 Feefo 确认
10 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
short stay
very satisfied with my booking
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受信赖的顾客
经 Feefo 确认
10 years ago
Simple and easy to use, plenty of options
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TC
Trusted Customer
经 Feefo 确认
Derby
10 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
Booking service was excellent the service itself was good to some of the customer service could have been improved
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受信赖的顾客
经 Feefo 确认
10 years ago
Disappointed at price increase 😞
Our friend booked on 28th January at a cost of £155 (Ms Miller)
We booked exactly the same package on 17th Feb which cost £183! A difference of £28 more expensive. I was unable to book on the same...
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Customer Care
Alton Towers Holidays
10 years ago
Hi There,
thanks for providing us with some feedback on your booking experience. I can certainly see how a difference in price can be frustrating as the packages are identical.
However we do work with a live booking system so prices may vary from day to day. Also in January we had an Early booker offer running with some extra discounts for the start of the year.
I do apologise for any inconvenience this has caused you and we hope that you and your family have a brilliant trip to the Alton Towers Resort.
Warmest Regards,
Ben
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
