Kids and family can't stop talking about it still fantastic service and my host Chelsea was on top form and there when ever we needed her can't wait to come back
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Trusted Customer
经 Feefo 确认
Southampton
10 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
Alton towers 1 night booking
Very helpful & cheerful service from representatives
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Trusted Customer
经 Feefo 确认
cambridge
10 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
Booking a short break
I thought booking the room and the room prices where very clear, however it did not show further details about the hotel.
I wanted more information on the splash landings pool and the restaurant in...
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Trusted Customer
经 Feefo 确认
Nottingham
10 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
Booking on an iPad wasn't the best - trying to select a date was difficult
The booking experience wasn't as easy on an iPad as trying to select the correct date was tricky. I had to use current day until into the booking then change the date.
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Trusted Customer
经 Feefo 确认
10 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
Splash landings hotel
Confusing web site. Not clear what is and is not included. Difficult to navigate. Staff were very good though
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受信赖的顾客
经 Feefo 确认
10 years ago
Disappearing offers
I went looking for short holidays with alton towers. Liked a couple of offers. Next day after some coordination with the rest of the group, went back on the website to book but most accommodation ...
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Trusted Customer
经 Feefo 确认
Shenstone
10 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
Alton towers
Staff were very helpful on the telephone when I booked.
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Trusted Customer
经 Feefo 确认
10 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
headach!
useless.... attempted 4 times with 2 different cards and none of them would work, but after calling the booking line the booking and being on phone for over 20 mins.... was accepted with no issues!!!!
Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thank you for taking the time to rate our booking process.
When you attempt to make a booking online, the decision of accepting the payment is made by the credit card company. This can often be declined if it is an usual purchase for you or if the address used on the booking does not match where the card is registered to, or for several other reasons. I am sorry that this happened to you.
Telephone bookings are usually more successful in such cases as the team are able to check things like the correct address for you.
I hope that this issue will not detract from your enjoyment on your upcoming Alton Towers break.
With kind regards,
Kim
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Trusted Customer
经 Feefo 确认
Gravesend
10 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
Nice and easy
10minutes from seeing the advert to completing the booking
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
