Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

alpharooms 点评 | https://www.feefo.com/reviews/alpharooms-com 的客户服务点评 | Feefo

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Trusted Customer

6 years ago

购买日期：18/10/2018

Trusted Customer 就 alpharooms 说了什么:

Easy to use

Would definitely use again, very easy & quick to book a hotel.

jessica

alpharooms

6 years ago

Hi Bryan,

Thanks a lot for your amazing review and feedback.

We hope you enjoy your time away and book with us again soon!

Best wishes,

Alpharooms.com

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Trusted Customer

6 years ago

购买日期：13/10/2018

Trusted Customer 就 alpharooms 说了什么:

Swiftly Supreme service

Friendly,fast and convenient

jessica

alpharooms

6 years ago

Hi Jason,

Thanks so much for your review and feedback.

We wish you a wonderful time away!

Best wishes,

Alpharooms.com

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Trusted Customer

6 years ago

购买日期：07/10/2018

Trusted Customer 就 alpharooms 说了什么:

yes we have used them before and will use them again

jessica

alpharooms

6 years ago

Hi Alan,

Thanks so much for your fantastic review and feedback.

We wish you a fantastic time away and hope you book with us again soon!

Best wishes,

Alpharooms.com

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受信赖的顾客

6 years ago

购买日期：13/10/2018

Reasonable prices and decent choice

Use Alpha Rooms frequently and booking on line is fairly straightforward although did have cause to contact by phone twice and that was difficult becuase the persons we spoke to were not...

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jessica

alpharooms

6 years ago

Hello there,

Thank you for your review and taking the time to post it.

We truly appreciate your continuous custom with us and are very sorry to hear of your recent experience. We have passed your feedback on to the relevant team for review, so thanks for highlighting this.

We do hope you have a great time away despite the above.

Best wishes,

Alpharooms.com

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Trusted Customer

6 years ago

购买日期：13/10/2018

Trusted Customer 就 alpharooms 说了什么:

Restrained

Be more flexable after booking is made, the headline price advertised is not what I paid and I can get it much cheaper on other sites. All inclusive £ 1200 v's £1700 on Alpharooms . Very poor

jessica

alpharooms

6 years ago

Hi Robert,

We appreciate your time to write your review.

Being honest with our customers is our priority and we would like to take this opportunity to explain that our prices do change from time to time and can go up as well as down. We advise on our website that "you will be able to determine the up to date price for your chosen services prior to confirming your booking."

We apologise for any inconvenience and do hope you give us another chance in the future.

Best wishes,

Alpharooms.com

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受信赖的顾客

6 years ago

购买日期：13/10/2018

Waiting to see the rest of service

Having booked before with travel republic and jet2 , always over the phone I found your service very long, was kept putting on hold so many times with awful music, this may put me off booking with...

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jessica

alpharooms

6 years ago

Hello there,

Thank you for taking the time to rate us.

We are very sorry to read your comments and have noted them to improve the experience for all our customers.

We do hope you enjoy your time away despite the above and look forward to your further feedback.

Best wishes,

Alpharooms.com

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受信赖的顾客

6 years ago

购买日期：13/10/2018

Good communication

Easy booking

jessica

alpharooms

6 years ago

Hello there,

Many thanks for you review and feedback.

We wish you a great time away!

Best wishes,

Alpharooms.com

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Trusted Customer

Co. Kerry

6 years ago

购买日期：13/10/2018

Trusted Customer 就 alpharooms 说了什么:

Excellent

Excellent service. Alan was excellent and kind and helpful. He did all I asked and more. Fhz k you alan

jessica

alpharooms

6 years ago

Hi Shelia,

Thank you so much for you amazing review and feedback on Allan - we have made sure to forward it to the agent.

We wish you a great time away!

Best wishes,

Alpharooms.com

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Trusted Customer

northants

6 years ago

购买日期：01/10/2018

Trusted Customer 就 alpharooms 说了什么:

an excellent first class service

i have used alpharooms several times the last 2 years always good straight forward service some superb prices obtained often 30 per cent cheaper than the hotels own web site

jessica

alpharooms

6 years ago

Hey Trevor,

Many thanks for you splendid review as well as your continuous custom with us, we truly appreciate it!

We're very pleased to hear of your experience with us and wish you a great time away!

Best wishes,

Alpharooms.com

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受信赖的顾客

6 years ago

购买日期：13/10/2018

Very helpful service

Very good easy to use

jessica

alpharooms

6 years ago

Hi there,

Thanks so much for you review and feedback.

We hope you enjoy your time away!

Best wishes,

Alpharooms.com

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关于alpharooms

Alpharooms is one of the UK's leading websites for discount worldwide travel, offering 250,000 hotels in 40,000 destinations. Alpharooms have some of the best deals available on the internet for discount hotels and flights - and you can book with just £1 /€1. You can find your hotel and pay it off in installments with Alpharooms flexible payments. You can also build your own holidays, as well as add a wide variety of holiday extras including airport transfers, car hire and travel insurance. Find your next holiday with Alpharooms by visiting www.alpharooms.com today.

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0203 001 0109

Plantation House, 261-263 Ecclesall Road, Sheffield, West Yorkshire, S11 8NX, United Kingdom

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