Hello
Thank you for your review. I am sorry to learn of your experience with our insurance and I would like to apologise for any upset or inconvenience this has caused.
We would welcome the opportunity to review your concerns with Ageas Retail, who administer our insurance, to better understand what has happened. To enable us to to do this I would be grateful if you could contact our Customer Relations Team so we can obtain some further details. You can call us on 0800 055 6205, lines are open 9am to 5pm Monday to Friday, or you can email us at customer.relations@ageco.co.uk.
Thank you again for your feedback
Kind regards
Victoria