Dear Mr South,
Thank you for taking the time to leave a review of our company.
I am sorry to learn of the issues which arose on collection of your vehicle on this occasion.
I can confirm that, as advised to you directly by our Customer Relations Team, this matter has been reviewed in conjunction with the rental provider and this was done so as soon as we were made aware, post rental, of the issues you experienced on this occasion.
Please be assured that we will continue to monitor this location to ensure the service provided maintains an acceptable level.
Thank you for providing us with the feedback we require to ensure this service for our customers.
Kind regards, Zest Car Rental