The local guide in Shanghai very very poor. He treated us like children . And it was rude (David)and on his phone most of the time.
The national coach should be taught how to treat older western...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
Welcome home. While we are pleased you have enjoyed your tour and the sights we have taken you to see, we are very dissapointed with the service you have informed us you have received by a local guide during your stay in Shanghai. We will be looking into your comments relating to this and will seek improvement.
It is pleasing to find that you received a high level of service from the other guides involved in your tour.
We have taken all comments on board and wish to be fortunate enough to show you more of Asia in the not too distant future.
Kind regards,
Junior.
Overall very good but a little attention to dealing with group would help. e.g. it helps to know at the start of the day an outline of plans rather than being drip fed as we go along or told to wait...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for providing us with your comments about your experience while on tour with us.
In respect of your comments relating to your guide, some days can be largely influenced by local conditions such as traffic and crowds and our guides have to be flexible in terms of early starts or managing itineraries for maximum enjoyment.
We appreciate your comments and are delighted you have come away with many great memories of the fascinating locations you have visited.
Kind regards,
Junior.
The National Guide Ivy was absolutely 1st class. The hotels were of a good standard as was the cruise ship
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Welcome home from your China & Tibet Discovery tour!
We are pleased you have enjoyed your time with us and hope to welcome you back on tour again with us at some point in the not too distant future.
Kind regards,
Junior.
Ürün değerlendirmeleri
Alışveriş tarihi: 19/09/2015
0
Paylaş
Güvenilir Müşteri
11 years ago
Every part of the tour was well planned and our tour guide was superb.
Overall experience was good. Our national guide, Wendy was excellent: no issue was too small or too big for her to resolve with charm, enthusiasm and skill. She was as much a highlight of our tour as...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
Welcome home from your 'A China Experience' tour and we are pleased to hear you have returned with many highlights of the fascinating attractions you have visited and also your kind words about your guide Wendy.
your comments will be positively received as we will pass them over to our China office who will pass them to Wendy.
We have duly noted your comments and we hope to welcome you on tour with us again at some point in the not too distant future.
Kind regards,
Junior.
Ürün değerlendirmeleri
Alışveriş tarihi: 16/09/2015
0
Paylaş
Güvenilir Müşteri
11 years ago
Trip was very well organised and we had no complaints.
Most service and facilities excellent, but hotel room in Guilin had clear glass between bed and wc, and no toilet paper.
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Welcome home from your recent tour and we are pleased to hear you have enjoyed aspects of your tour and hotels.
Your guides are at hand to help if any issues arise and can action issues to ensure your stay in comfortable.
Our guides will always head back to the hotel before dinner where possible but is sometimes more practical to be taken to dinner before returning to your hotel for the evening.
We hope you have returned from your tour with the desire to return to Asia with us at some point in the not too distant future.
Kind regards,
Junior.
Our National guide was brilliant. Link Lee was so helpful! We wanted to visit our son who lives on Beijing and he arranged taxis, wrote the address in Chinese and phoned to say we were on our way. In...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
Welcome home following your Ancient China tour and we are pleased to hear that there were aspects of your tour which were pleasing and your guide was able to enhance your experience while on tour.
Link is one of our best guides and features in our brochure due to the outstanding relationships he builds while touring.
We will be sure to pass your comments over to him - we are sure he will be proud of your kind kind words.
Also, thank you for your feedback and we get in contact with our office in China about your comments about time spend at the Yellow River.
Kind regards,
Junior.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.