Good morning,
Thank you for taking the time in leaving feedback for us.
Firstly please accept my apologies for the delay in your order being delivered.
I can see that you placed your order on 29/01/2019 however due to unforseen delays this was delivered late on 04/02/2019.
This has been reported to ensure that this does not happen again.
Once again please accept my apologies and if you would like to speak to me regarding this please don't hesitate to call me on 0333 305 8200.
Kind regards,
Richard (Customer Service Supervisor).