I purchased a cruise via with Cruse Megastore in February and on receipt of my booking details noticed it didn't include a P&O credit I was expecting. Having sent them 2 email with no response, I...
Devamını oku
Karen King
Cruise Megastore /Travel Megastore
6 years ago
I’m sorry you feel we have not met your expectations and we would appreciate the opportunity to remedy this. We will be in contact with you shortly to respond to your comments.
SB
Stephen Boshier
6 years ago
Following my feedback above, I did receive a phone call the next day from my booking consultant. She claimed to have tried to call me on the 28th Feb, but didn't bother to leave a message. On checking my phone log, there were no missed calls from her. When I asked if her supervisor had checked the original call transcript, she said they had. I again asked her to have her supervisor phone me which she said would happen. A week has since passed by and I haven't heard back from her supervisor Mark. I feel really let down by the promises being made that they don't follow through on. Surely the business would wanting to be retain customers rather than driving them away. ,
Karen King
Cruise Megastore /Travel Megastore
6 years ago
Thank you for providing further feedback. We are looking into this and will have a supervisor contact you shortly.
Alışveriş tarihi: 22/02/2020
0
Paylaş
SO
SYLVIA and JIM ORMESHER
Feefo Tarafından Doğrulanmış
6 years ago
SYLVIA and JIM ORMESHER, Cruise Megastore /Travel Megastore hakkında ne dedi?:
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We have experienced a very high number of calls at this time which has resulted in slight delay. We would like the opportunity to turn this around & will be in touch shortly.
SO
SYLVIA and JIM ORMESHER
6 years ago
the phone contact was not happening so we hope to hear from Karen on Monday
Karen King
Cruise Megastore /Travel Megastore
6 years ago
We can see that there has been attempts to contact you. We will call you again shortly.
Alışveriş tarihi: 13/03/2020
0
Paylaş
CC
Cheryl Christensen
Feefo Tarafından Doğrulanmış
6 years ago
Cheryl Christensen, Cruise Megastore /Travel Megastore hakkında ne dedi?:
Took forever to email upgrade information. Wouldn't answer phone and when we got through no-one was in office to answer queries.One person we spoke to was Jimmy, he was marvellous.
Karen King
Cruise Megastore /Travel Megastore
6 years ago
We apologise you feel like this and we would like to take the time to hear your concerns. We will be in touch with you shortly.
Alışveriş tarihi: 28/02/2020
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
6 years ago
They couldn't keep their promise.
In their booking confirmation email they didn't show me my cruise cancellation credit with Carnival Splendor cruise.
The officer that I have dealt with have charged...
Devamını oku
Karen King
Cruise Megastore /Travel Megastore
6 years ago
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further and we will be in touch with you shortly.
Alışveriş tarihi: 13/03/2020
0
Paylaş
WB
William Ballard
Feefo Tarafından Doğrulanmış
6 years ago
William Ballard, Cruise Megastore /Travel Megastore hakkında ne dedi?:
the cruise was cancelled as was everyones we have had one call from you but it was only trying to sell us the bouns deals that you have been offering still nothing about our cancelled cruise or what...
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Karen King
Cruise Megastore /Travel Megastore
6 years ago
Thank you for your review, we are so sorry to keep you waiting. Due to the high volume of inquiries we have had in regards to our members upcoming travel plans we are experiencing a delay. Please be assured that we will be in touch with you to discuss your options & we appreciate your patience at this time.
Alışveriş tarihi: 28/02/2020
0
Paylaş
RA
Ruth Alexander
Feefo Tarafından Doğrulanmış
Calista WA
6 years ago
Ruth Alexander, Cruise Megastore /Travel Megastore hakkında ne dedi?:
Speedy and efficient service. My booking was finalised within half an hour of me receiving an SMS with an offer I could not refuse!
Karen King
Cruise Megastore /Travel Megastore
6 years ago
Thank you so much for your positive feedback. We are pleased to hear you are happy with your experience and look forward to booking you more holidays in the future!
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.