Good service from ordering to delivery. I received my invoice and they confirmed my delivery date. On the day of delivery I was able to track my order using a link emailed to me. The whole process...
Devamını oku
Ürün değerlendirmeleri
Yüklenen medya
(1) medyanın tümünü görüntüle
Sarah
Topsoil Direct Ltd
3 years ago
This is wonderful to hear, thank you. Don't be afraid to give it a light mow once you are seeing growth. If we can be of any help in the future don't hesitate to get in touch.
Alışveriş tarihi: 13/06/2023
0
Paylaş
LC
Lisa Johnston-Connell
Feefo Tarafından Doğrulanmış
3 years ago
Lisa Johnston-Connell, Topsoil Direct Ltd hakkında ne dedi?:
Brilliant value and great colour. Brightens the garden.
Ürün değerlendirmeleri
Alışveriş tarihi: 07/06/2023
0
Paylaş
MM
Mark McLean
Feefo Tarafından Doğrulanmış
3 years ago
Mark McLean, Topsoil Direct Ltd hakkında ne dedi?:
Absolutely horrible experience.
New customer I experienced delivery issue called me the last minute to say they got held up on traffic and won't be able to deliver after waiting all this time. Most...
Devamını oku
Sarah
Topsoil Direct Ltd
3 years ago
We do apologise that your order was delayed, things beyond our control can occur but we will always try and keep our customers up to date. I understand that we rearranged delivery of fresh turf on a day to suit you. My colleague has been in contact with you know and we hope to resolve this matter shortly.
Ürün değerlendirmeleri
Yüklenen medya
(5) medyanın tümünü görüntüle
Sarah
Topsoil Direct Ltd
3 years ago
Thank you for your comments. Being a natural product rolls can vary, even within the same delivery. I understand my colleague has been in touch with you are we are working on a resolution for you.
Alışveriş tarihi: 09/06/2023
0
Paylaş
KJ
Kevin Johnston
Feefo Tarafından Doğrulanmış
Morpeth
3 years ago
Kevin Johnston, Topsoil Direct Ltd hakkında ne dedi?:
After an initial mix up with the delivery 5 turfs were broken on the delivery pallet, but no problem with a refund. As before, topsoil was good and having laid the turfs they are growing well.
Sarah
Topsoil Direct Ltd
3 years ago
I am glad we were able to resolve this for you.
Ürün değerlendirmeleri
Sarah
Topsoil Direct Ltd
3 years ago
Thank you for your feedback. I am very sorry to hear you are disappointed with the product on this occasion. We will be in contact shortly to discuss this further.
PB
Paul Butler
3 years ago
Refund for broken turfs thanks to Sarah in customer services and the remainder are looking good
Ordering was straight forward and delivered as advised, delivery driver was very helpful.
Ürün değerlendirmeleri
Yüklenen medya
(1) medyanın tümünü görüntüle
Sarah
Topsoil Direct Ltd
3 years ago
Thank you for your feedback. We are sorry to hear that you are disappointed with your recent delivery. We do recommend that turf is laid on the day it is delivered especially in hot weather and then watered thoroughly.
We will contact you shortly regarding the issues you have raised as we would appreciate you providing us with some more information so that we can investigate and respond fully to your comments.
Alışveriş tarihi: 24/05/2023
0
Paylaş
PM
Phanidhar Rao Machiraj
Feefo Tarafından Doğrulanmış
3 years ago
Phanidhar Rao Machiraj, Topsoil Direct Ltd hakkında ne dedi?:
Very thick grass . Dark green. So healthy. Top soil was smooth and damp witch helps with laying turf. I ran out of grass and went b&q for 6 more rooms and the quality was rubbish. So I'll show you...
Devamını oku
Sarah
Topsoil Direct Ltd
3 years ago
Thank you for taking the time to leave us your feedback. I am glad to hear our turf is doing well.
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.