Inspiring and empowering customers to read, learn, create and play
Hizmet
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
Geçen yıl boyunca puanlama
269,282 değerlendirmenin tümü gösteriliyor
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
8 months ago
Easy way to shop, good service
Good
0
Paylaş
PM
Pat Mallen
Feefo Tarafından Doğrulanmış
8 months ago
Pat Mallen, The Works hakkında ne dedi?:
Assorted Crafts
Great price lots to choose from for all crafters.
1st class deliveryband items Thankmyou
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
8 months ago
0
Paylaş
JC
Jette O'Connor
Feefo Tarafından Doğrulanmış
GBR
8 months ago
Jette O'Connor, The Works hakkında ne dedi?:
Not received my order
I have still after many weeks not received my order. And having no communication from you
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
8 months ago
Both my orders were a long time coming (I am still waiting for the 2nd delivery ). The first order arrived in an unsealed bag, which the driver was very apologetic about ,and kindly went through...
Devamını oku
0
Paylaş
RN
Rick Nunn
Feefo Tarafından Doğrulanmış
GBR
8 months ago
Rick Nunn, The Works hakkında ne dedi?:
Poor - very slow delivery, still waiting
Poor.
Still waiting for my order and it's been nearly a month....
Donna Smith
The Works
8 months ago
Good afternoon
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
8 months ago
Poor service
Poor, the wrong items were sent and I disappointed a little boy on his birthday.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that an incorrect item has been delivered to you.
Please contact customer service on 0121 313 6050 or email enquiries@theworks.co.uk
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Paylaş
VH
Victoria Hawkins
Feefo Tarafından Doğrulanmış
GBR
8 months ago
Victoria Hawkins, The Works hakkında ne dedi?:
Quick and easy.
The staff were able to keep me informed ,about my click and collect order.
Although the shop notice said click and collect service was suspended.
0
Paylaş
SS
S Sentence
Feefo Tarafından Doğrulanmış
GBR
8 months ago
S Sentence, The Works hakkında ne dedi?:
I have placed 3 orders, only one arrived without any issues. The 2nd order disappeared so I had to reorder it and it then took over 10 days to arrive and the last order arrived and was completely...
Devamını oku
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that about the issues that have arisen with your recent orders.
We are working closely with our warehouse team, this has been passed to them to investigate.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards ,
The Works.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
8 months ago
I am not happy as I still have not received my order
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.