Inspiring and empowering customers to read, learn, create and play
Hizmet
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
Geçen yıl boyunca puanlama
269,282 değerlendirmenin tümü gösteriliyor
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
8 months ago
Very lengthy delivery times
Absolutely took an age for this order to arrive. I didn’t originally notice that it said 10 days, but it took longer. I love the works products but won’t shop online again.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
8 months ago
Ordered over a month ago, still haven’t received my order.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Paylaş
MR
Michele Roberts
Feefo Tarafından Doğrulanmış
GBR
8 months ago
Michele Roberts, The Works hakkında ne dedi?:
DISAPPOINTED
Absolutely awful still waiting on my order and have tried to call the works hung on for 45 minutes both times cut off .
These books and activities were for a playgroup and we do not have another....
Devamını oku
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
8 months ago
Poor
Cancelled part of my order and the rest of the order was incorrect.
Will not use again.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was incorrect.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
For any incorrect items please contact customer service on 0121 313 6050 who will try to resolve your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
8 months ago
Wrong information.
I ordered large amount of goods and over several weeks had messages to say some were out of stock The order took weeks and eventually I was given the option to cancel, which I did and bought items...
Devamını oku
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
8 months ago
Good selection
The website was easy to use. There was a wide range of books at very reasonable prices
0
Paylaş
AC
Angela Coats
Feefo Tarafından Doğrulanmış
GBR
8 months ago
Angela Coats, The Works hakkında ne dedi?:
Consistently good service
They always provide consistently good service. Easy to use website, great offers, good delivery service and I've never had to return an item yet.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
8 months ago
Great prices
The works has a great choice of books and craft items at really affordable prices.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
8 months ago
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
8 months ago
Late!
Really poor. Delivery taking over 1 month.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.