Thank you for sharing your feedback. We’re sorry to hear that you feel our fee structure is unfair. Transparency and fairness are key principles for us, and our fees are designed to reflect the expertise, time, and resources required to achieve the right outcomes for our clients. Given the complexity and effort involved in your specific case, we believe the fees were appropriate, though we regret that you feel otherwise.
Our research shows that our fees are competitive within the industry, and in some cases, even more favourable, which gives us confidence that they fairly represent the high-quality service we provide to our customers.
From the beginning, all details regarding fees were clearly communicated to you, both verbally and in the commission disclosure document you signed which detailed both broker fees we charge and the commission we would receive from the lender. However, we’re sorry if this has since led to any disappointment. Your satisfaction is extremely important to us, and we would be happy to discuss your concerns further to address them directly. A member of our team will be in touch to discuss this with you further.
Many thanks,
The Loans Engine
