Feefo değerlendirmeleri nasıl toplanıyor?

Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.

Kimler Feefo değerlendirmesi yapabilir?

Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.

Değerlendirmeleri nasıl doğruluyoruz?

Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.

Sahte değerlendirmelerle nasıl başa çıkıyoruz?

Feefo, yalnızca doğrulanmış alıcıları geri bildirim sağlamaya davet ettiğimiz için, insanların sahte değerlendirmeler yapmasını önler.

The Insurance Emporium İncelemeleri

6,927 değerlendirmenin tümü gösteriliyor

Güvenilir Müşteri

7 years ago

I had to call twice to receive the insurance documents as they weren’t coming through on email. I was advised they had been posted too but these never received any in the post. Still can’t access...

Devamını oku

Jordan

The Insurance Emporium

7 years ago

Good morning, thank you for your feedback and review, we're really sorry to read this.

We can see that we have sent the documents and portal registration by email several times, we'll investigate to see why they aren't been received. In the meantime we've printed the documents and posted them first class.

We trust this resolves your concerns.

The Insurance Emporium

Güvenilir Müşteri

7 years ago

Yes

Jordan

The Insurance Emporium

7 years ago

Thank you! We always aim to make the process as user friendly as possible!

The Insurance Emporium

Güvenilir Müşteri

7 years ago

Good products but issues not resolved

Their online application portal crashed several and this created up 4 insurance policies instead of 2. This then took me 1 phone call, 2 messages and an email to get fixed. Even though I have been...

Devamını oku

Jordan

The Insurance Emporium

7 years ago

Hello, thank you for your review and feedback. We're sorry to hear of the difficulties using 'My Emporium'.

We've had a look and can see that 4 quotations were taken for your 2 pets. 2 of the policies were started and 2 of them cancelled whilst in the 'quote stage'. Your online portal was showing 2 quotes and 2 active policies. We've removed the quotations from your portal - only the active policies will show.

We trust this resolves your concerns.

The Insurance Emporium

Güvenilir Müşteri

7 years ago

Thank you for contacting me to confirm this.

Trusted Customer

Stoke on trent

7 years ago

Trusted Customer, The Insurance Emporium hakkında ne dedi?:

Direct debit issues

I wanted to change my direct debit date to coincide with my payday. First time i rang they said i could not do this and so i got charged for a failed direct debit the second time i rang i got it...

Devamını oku

Jordan

The Insurance Emporium

7 years ago

Good morning, thank you for taking the time to leave this review and feedback.

We're sorry that we couldn't facilitate your request on this occasion. The regular collection date on a policy is determined by the start date of the policy. Currently the process does require starting a new policy up with the desired regular collection matching the start date.

We are always looking at improving our customer journey and direct debit amendments are being considered.

Kind regards

The Insurance Emporium

Güvenilir Müşteri

7 years ago

Quike and easy process :)

Jordan

The Insurance Emporium

7 years ago

We're pleased to see you found our online process fast and simple! Thanks for the excellent review!

The Insurance Emporium

Trusted Customer

Nottingham

7 years ago

Trusted Customer, The Insurance Emporium hakkında ne dedi?:

Easy to use web page

Jordan

The Insurance Emporium

7 years ago

That's our aim! Thank you for taking the time to leave a 5 star rating!

The insurance Emporium

Trusted Customer

7 years ago

Trusted Customer, The Insurance Emporium hakkında ne dedi?:

Great value insurance

Great service, helpful staff and an easy experience.

Trusted Customer

7 years ago

Trusted Customer, The Insurance Emporium hakkında ne dedi?:

Easy to apply and well priced. Wood highly recommend

Jordan

The Insurance Emporium

7 years ago

Thanks for the 5 star review and rating! We always aim to make any of our processes as easy as possible!

The Insurance Emporium

Trusted Customer

7 years ago

Trusted Customer, The Insurance Emporium hakkında ne dedi?:

I'm happy with the insurance I got

Very good price for the cover I got.

Jordan

The Insurance Emporium

7 years ago

Thank you! We're really pleased to see you feel this way! Anything we could do better to deliver a 5 star service? Please let us know!

The Insurance Emporium

Trusted Customer

7 years ago

Trusted Customer, The Insurance Emporium hakkında ne dedi?:

Super easy! I hope I never have to test out the claims department’s customer service!!

Jason Milner

The Insurance Emporium

7 years ago

To be fair, we also hope you don't have to test our claims service, but if you do, then please rest assured that our service will be no different.

The Insurance Emporium

Değerlendirme daveti almadınız mı?

Feefo Trusted Service Awards

Bağımsız ödüllerimiz, müşteri hizmetleri alanında en iyi markaları ödüllendirmektedir. Kazananlar, müşterilerinden aldıkları puanlara göre belirlenir.

Trusted Service Awards nedir?

Feefo değerlendirmelerine neden güvenmelisiniz?

Feefo hakkında daha fazla bilgi alın

The Insurance Emporium Değerlendirmeler

Feefo değerlendirmeleri nasıl toplanıyor?

Kimler Feefo değerlendirmesi yapabilir?

Değerlendirmeleri nasıl doğruluyoruz?

Sahte değerlendirmelerle nasıl başa çıkıyoruz?