Most of the plants I received where dead or dying and when I spoke to customer service they where supposed to send a replacement that never turned up
Amy
Suttons
4 years ago
Thank you for your review. We are sorry to hear that some of your items from a previous order were of poor condition and your replacements were not arranged as advised. Unfortunately we are unable to locate which order you are referring to and we can only apologise for any disappointment caused. Kind Regards, Suttons
Ürün değerlendirmeleri
Amy
Suttons
4 years ago
Thank you for your review. We appreciate your feedback. Kind Regards, Suttons
Amy
Suttons
4 years ago
Thank you for your review. We appreciate your feedback. Kind Regards, Suttons
Amy
Suttons
4 years ago
Thank you for your review. We appreciate your feedback. Kind Regards, Suttons
They resolved an issue with payment/delivery promptly. They delivered safely and in reasonable time though the buds sadly hadn’t opened by Christmas Day.
Ellis
Suttons
4 years ago
I am glad that the order has arrived, and sometimes they may be delivered in a dormant state and need some time to open, and blossom.
VG
Vivien Gardiner
4 years ago
As I was not looking for any response from Sutton’s I was delighted with your reply and fully understand your explanation though still disappointed!
If I had more of a problem it is good to know that Sutton’s takes their feedback seriously and look to resolve any issue. I am now very confident to use you again. Thank you.
Ürün değerlendirmeleri
Ellis
Suttons
4 years ago
These may be in a dormant state as with most plants on delivery, and they may open in the next few days.
Thank you for your wonderful review. It is great to hear that you are happy with your order. It is always good to hear positive reviews, and we pride ourselves in making sure your order arrives as quickly as possible and in good condition. Kind Regards, Suttons
Ürün değerlendirmeleri
Amy
Suttons
4 years ago
Thank you for your great review! We are pleased to hear that you are happy with the quality of the product received and we are sure that the gift was greatly appreciated. Kind Regards, Suttons
Thank you for your review, we appreciate your comments. It is always good to hear positive reviews and we pride ourselves in making sure your order is of great quality and arrives as quickly as possible. Kind Regards, Suttons
Ürün değerlendirmeleri
Amy
Suttons
4 years ago
Thank you for your review. We are pleased to hear that you are happy with the condition of the plants received. Kind Regards, Suttons
Amy
Suttons
4 years ago
Thank you for your review. We are pleased to hear that you are happy with the condition of the plants received. Kind Regards, Suttons
Amy
Suttons
4 years ago
Thank you for your review. We are pleased to hear that you are happy with the condition of the plants received. Kind Regards, Suttons
Amy
Suttons
4 years ago
Thank you for your review. We are pleased to hear that you are happy with the condition of the plants received. Kind Regards, Suttons
Amy
Suttons
4 years ago
Thank you for your review. We are pleased to hear that you are happy with the condition of the plants received. Kind Regards, Suttons
Have used them for many years as the quality of products are good. The only gripe at the moment is that you cannot see your previous orders which is useful if you wish to reorder a certain variety of...
Devamını oku
Amy
Suttons
4 years ago
Thank you for your review. We are pleased to hear that you have been regularly happy with the quality of the products received from ourselves. We apologise if our recent upgrade has caused some issues, we appreciate your comments. Kind Regards, Suttons
Ürün değerlendirmeleri
Amy
Suttons
4 years ago
Thank you for your review. We are sure that once grown you will be delighted with your alstromeria, we appreciate your feedback. Kind Regards, Suttons
Delivery supposed to be made but nothing arrived . Also delivery was advertised within 48 hrs and now 3 weeks. Complained by email and no reply .
Amy
Suttons
4 years ago
Thank you for your review. We do apologise that you have had some problems with your order. We can see that you sent an email chasing your order on 21/12/21 which was responded to on the same day. Your order is showing as delivered by Yodel on 30th December and we apologise if this is not the case. We will contact you directly in order to get this resolved for you. Kind Regards, Suttons
Ürün değerlendirmeleri
Amy
Suttons
4 years ago
Thank you for your review. We are sorry to hear you have not received your order, we have emailed you directly to resolve this for you. Kind Regards, Suttons
Amy
Suttons
4 years ago
Thank you for your review. We are sorry to hear you have not received your order, we have emailed you directly to resolve this for you. Kind Regards, Suttons
We are pleased you are satisfied with the order, and I hope that these contribute to a beautiful display.
Ürün değerlendirmeleri
Ellis
Suttons
4 years ago
I hope these deem great results. Thank you for the positive review.
Alışveriş tarihi: 09/12/2021
0
Paylaş
LT
Lorraine Tindale
Feefo Tarafından Doğrulanmış
4 years ago
Lorraine Tindale, Suttons hakkında ne dedi?:
Once again I have not received my order/parcel after numerous times being told it was on its way, almost all my orders have been late with dead plants on arrival.
I don’t think I will be placing any...
Devamını oku
Amy
Suttons
4 years ago
Thank you for your review. We are sorry to hear that your order has not been delivered. We can see that it is with Yodel and we are sorry that it hasn't been delivered. We can see that our Customer Service Team have organised some replacements to be sent out to you and we can only apologise for the disappointment and inconvenience caused. Kind Regards, Suttons
Ürün değerlendirmeleri
Amy
Suttons
4 years ago
Thank you for your review. We are sorry to hear that your plants arrived in such poor condition, we hope that once planted and settled they begin to thrive but we will note your comments and apologise for any disappointment caused. Kind Regards, Suttons
Amy
Suttons
4 years ago
Thank you for your review. We can see our Customer Service Team have arranged for some replacements to be sent out to you and we can only apologise for any disappointment caused. Kind Regards, Suttons
Amy
Suttons
4 years ago
Thank you for your review. We can see our Customer Service Team have arranged for some replacements to be sent out to you and we can only apologise for any disappointment caused. Kind Regards, Suttons
Amy
Suttons
4 years ago
Thank you for your review. We can see our Customer Service Team have arranged for some replacements to be sent out to you and we can only apologise for any disappointment caused. Kind Regards, Suttons
Amy
Suttons
4 years ago
Thank you for your review. We can see our Customer Service Team have arranged for some replacements to be sent out to you and we can only apologise for any disappointment caused. Kind Regards, Suttons
Alışveriş tarihi: 23/12/2021
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
4 years ago
Late in getting them.was supposed to get them within 2to3 days but didn't happen. Well over. however when chased up customer service was very good.
Amy
Suttons
4 years ago
Thank you for your review. We are sorry to hear that your order was delayed, we are pleased to hear that our Customer Service Team was helpful however we apologise for any inconvenience and disappointment caused. Kind Regards, Suttons
Ürün değerlendirmeleri
Amy
Suttons
4 years ago
Thank you for your review. We are pleased to hear that you are happy with the quality of the allium bulbs received, we appreciate your positive feedback. Kind Regards, Suttons
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!