Feefo değerlendirmeleri nasıl toplanıyor?

Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.

Kimler Feefo değerlendirmesi yapabilir?

Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.

Değerlendirmeleri nasıl doğruluyoruz?

Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.

Sahte değerlendirmelerle nasıl başa çıkıyoruz?

Feefo, yalnızca doğrulanmış alıcıları geri bildirim sağlamaya davet ettiğimiz için, insanların sahte değerlendirmeler yapmasını önler.

Suttons Değerlendirmesi | Müşteri Hizmetleri https://www.feefo.com/reviews/suttons Değerlendirmesi | Feefo

KH

Keith Hearn

Feefo Tarafından Doğrulanmış

4 years ago

Keith Hearn, Suttons hakkında ne dedi?:

Great cost

Great product at a great price. Should see the results in the spring when the dads have pushed through the soil.

Naomi

Suttons

4 years ago

Thank you for your 5 star review and for taking the time to leave your comment. It is appreciated.

Ürün değerlendirmeleri

Alışveriş tarihi: 14/09/2021

0

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

4 years ago

Excellent service. Great communication.

Suttons provided an excellent service. They kept us advised as to progress on delivering order. When raising a query with them on the telephone, they were very helpful and resolved our query in a...

Devamını oku

Naomi

Suttons

4 years ago

Thank you for the 5 star review of your order and our service. We do appreciate you taking the time to leave your comments.

Ürün değerlendirmeleri

Alışveriş tarihi: 05/09/2021

0

WP

Wendy Perfect

Feefo Tarafından Doğrulanmış

Doncaster

4 years ago

Wendy Perfect, Suttons hakkında ne dedi?:

Poor customer service

Very poor customer service. No communication about delays. I had to ask for updates before suddenly the bulbs arrived the next day. Would have been quicker to go to a nursery. Very disappointed

Naomi

Suttons

4 years ago

I am sorry if your order was despatched later than expected. It does appear there was an error with the despatch date on your emailed confirmation. I do apologise for any disappointment.

WP

Wendy Perfect

4 years ago

Customer service isn’t very difficult communication would have been nice to keep me informed It’s a shame that you only get a response after complaining Still not impressed

Naomi

Suttons

4 years ago

I am sorry if you were not informed about the correct delivery status of your order. Your comments are noted and will be passed on.

Ürün değerlendirmeleri

Alışveriş tarihi: 05/09/2021

0

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

4 years ago

Poor service. Bad experience.

Very poor customer service. Very poor company to do business with. They said items were in stock when they were not and deliveries were several weeks instead of several days. Customer service...

Devamını oku

Naomi

Suttons

4 years ago

I am sorry if you have had a bad experience with us. I can see we have been communicating via email and apologised for any inconvenience caused with the order. The outstanding item on your order was cancelled and refunded as requested. The data erasure request was noted and a colleague of mine had already started the process of deleting your details. This has now been fully completed and you should stop receiving any of our emails. I do apologise again for any inconvenience.

Güvenilir Müşteri

4 years ago

I do not want more bulbs thank you. Please give them to a gardening charity for some other people to enjoy.

Naomi

Suttons

4 years ago

As the order has not been sent yet I have cancelled the replacement Bulbs and issued the appropriate refund to your payment method.

Ürün değerlendirmeleri

Alışveriş tarihi: 09/09/2021

0

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

4 years ago

Quantity over quality.

Wildly inaccurate information on stock levels and shipping times. Zero communication, even in response to a complaint and request to cancel an order.

Naomi

Suttons

4 years ago

Thank you for taking the time to review your order and I am sorry the Bulbs arrived later than expected. It appears that the delivery status on your emailed confirmation was incorrect so I do apologise. I am unable see any communication from yourself regarding a complaint or request to cancel the order. If this was the case we would have responded accordingly.

Güvenilir Müşteri

4 years ago

I submitted the cancellation request via your online contact form on or around 22 September, completing all of the required fields. This form (https://www.suttons.co.uk/contact-us/) provides 'Cancellation' as an option in the Subject drop-down menu and can therefore reasonably be taken as an appropriate mechanism for making a cancellation request. If the form does not function properly, it is not fit for purpose and should be fixed or removed from the site.

Naomi

Suttons

4 years ago

Thank you for confirming the way you tried to cancel your order. A member of our team will contact you via direct email to investigate this query further.

Ürün değerlendirmeleri

Naomi

Suttons

4 years ago

I am sorry but as the request to cancel the order was not received the Bulbs were despatched. Part of the order was despatched 9th September with the remainder despatched later in the month.

Güvenilir Müşteri

4 years ago

I submitted the cancellation request via your online contact form on or around 22 September, completing all of the required fields. This form (https://www.suttons.co.uk/contact-us/) provides 'Cancellation' as an option in the Subject drop-down menu and can therefore reasonably be taken as an appropriate mechanism for making a cancellation request. If the form does not function properly, it is not fit for purpose and should be fixed or removed from the site.

Alışveriş tarihi: 09/09/2021

0

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

4 years ago

Hyacinth happiness

Items as advertised ,well packaged ,prompt service and a good offer on the normal RRP of the bulbs.

Naomi

Suttons

4 years ago

Thank you for taking the time to leave your review. Your feedback is appreciated.

Ürün değerlendirmeleri

Alışveriş tarihi: 17/09/2021

0

PE

peter

Feefo Tarafından Doğrulanmış

Bognor Regis

4 years ago

peter, Suttons hakkında ne dedi?:

Slow service

Order arrived in two halves. First half the delivery was slow and the plants were very sad when they arrived. They have picked up but three died. Tracking this order worked but was slow. The second...

Devamını oku

Keith

Suttons

4 years ago

Thank you for your review. I was sorry to read that you had a problem with your order. The vast majority of the thousands of orders we send out every week arrive in good time and in perfect condition, apologies that wasn't the case with your order. Our helpful Customer Care Team, I'm certain would have been able to resolve this to your satisfaction. They can be contacted either via our website or by telephone on 0333 043 0700.

PE

peter

4 years ago

I was OK with the situation not complaining. This was for your information to help you. The mail service here is pretty bad which I think was the main problem ie the time you notified me of dispatch till the time of arrival

Naomi

Suttons

4 years ago

Many thanks for your feedback which is appreciated.

Ürün değerlendirmeleri

Alışveriş tarihi: 05/09/2021

0

EM

Emma

Feefo Tarafından Doğrulanmış

Swansea

4 years ago

Emma, Suttons hakkında ne dedi?:

Would not order again with Suttons

Problems with delivery and customer service unable to help. I would not order again at this time in view of the problems experienced and the delays in receiving the order.

Naomi

Suttons

4 years ago

Thank you for taking the time to review your order and I am sorry if it was received later than expected. I believe there may have been a error with the despatch status on your emailed confirmation. Our customer service team should have been able to explain this to you so I do apologise if this was not the case.

Ürün değerlendirmeleri

Alışveriş tarihi: 19/09/2021

0

RM

Ryan Mitchell

Feefo Tarafından Doğrulanmış

4 years ago

Ryan Mitchell, Suttons hakkında ne dedi?:

Winter plugs arrived late. My last of 7 trays arrived 11th october. Ridiculously late. Will never use suttons again. Didn't seem bothered when I emailed them to say how disappointed they are.

Naomi

Suttons

4 years ago

I do apologise for the late arrival of your plants. According to our tracking information they were all despatched on the 22nd September so may have been held up in the postal system. I will email you directly to respond fully.

Ürün değerlendirmeleri

Alışveriş tarihi: 22/09/2021

0

RG

Ray Gutteridge

Feefo Tarafından Doğrulanmış

4 years ago

Ray Gutteridge, Suttons hakkında ne dedi?:

Great service

Goods arrived as ordered, as promised and well packed.

Naomi

Suttons

4 years ago

I am glad to hear you are pleased with our service and thank you for taking the time to leave your feedback.

Ürün değerlendirmeleri

Alışveriş tarihi: 05/09/2021

0

Suttons Değerlendirmeler

Daffodil Value Mixed BulbsBu ürüne ait diğer değerlendirmeler (30)Ürün Web Sitesini GörüntüleGreat price and can’t wait to see the dafs when they grow

Daffodil Bulbs - HaweraBu ürüne ait diğer değerlendirmeler (10)Ürün Web Sitesini GörüntüleExcellent service. Great bulbs.

Daffodil Citrus SorbetBu ürüne ait diğer değerlendirmeler (39)Ürün Web Sitesini GörüntüleExcellent service. Great bulbs.

Daffodil Bulbs - Miniature CollectionBu ürüne ait diğer değerlendirmeler (159)Ürün Web Sitesini GörüntüleExcellent service. Great bulbs.

Daffodil Sunshine MixBu ürüne ait diğer değerlendirmeler (21)Ürün Web Sitesini GörüntüleExcellent service. Great bulbs.

Daffodil Bella VistaBu ürüne ait diğer değerlendirmeler (20)Ürün Web Sitesini GörüntüleExcellent service. Great bulbs.

Crocus Bulbs - Cream BeautyBu ürüne ait diğer değerlendirmeler (10)Ürün Web Sitesini GörüntüleSame as for the daffodils

Daffodil Bulbs - Miniature CollectionBu ürüne ait diğer değerlendirmeler (159)Ürün Web Sitesini GörüntüleBulbs looked very good will have to wait until Spring 2022 to see the display

Russian Snowdrop PuschkiniaBu ürüne ait diğer değerlendirmeler (48)Ürün Web Sitesini GörüntüleSame as for the daffodils

Allium Bulbs - HairBu ürüne ait diğer değerlendirmeler (11)Ürün Web Sitesini GörüntüleAlready sprouting though instructions followed. Coming up too soon.

Coir Compact Planting Soil x 10 LitreBu ürüne ait diğer değerlendirmeler (10)Ürün Web Sitesini GörüntüleFluffs up nicely but performance not yet known

House Plant FeedBu ürüne ait diğer değerlendirmeler (1)Ürün Web Sitesini GörüntüleNot known. Not known. Not

RHS Bulb Starter with Rootgrow and BiostimulantsBu ürüne ait diğer değerlendirmeler (1)Ürün Web Sitesini GörüntüleDon’t know yet. Effectiveness not known.

Tulip Ice Cream 5 BulbsBu ürüne ait diğer değerlendirmeler (12)Ürün Web Sitesini GörüntüleDon’t know yet. Outcome not known.

Turnip Seeds - ArmandBu ürüne ait diğer değerlendirmeler (3)Ürün Web Sitesini GörüntüleHave sprouted quickly but too soon to tell anymore.

Onion Sets - ElectricBu ürüne ait diğer değerlendirmeler (33)Ürün Web Sitesini GörüntüleToo soon to tell! There were lots though.

Bulb BasketBu ürüne ait diğer değerlendirmeler (4)Ürün Web Sitesini GörüntüleArrived late. Some too late to plant or use at the time required.I had to buy alternatives.

Daffodil White Lion BulbsBu ürüne ait diğer değerlendirmeler (5)Ürün Web Sitesini GörüntüleDon’t know yet. Outcome not known.

Anemone Rhizomes - NemorosaBu ürüne ait diğer değerlendirmeler (5)Ürün Web Sitesini GörüntüleArrived a month after estimated delivery date, after I had contacted Customer Service to cancel the order and purchased replacements elsewhere. No room for them in the garden now.

Hyacinth Bulb - Midnight MysticBu ürüne ait diğer değerlendirmeler (30)Ürün Web Sitesini GörüntüleItem arrived as advertised ,well packaged ,and a good offer on RRP of bulbs ,prompt service ,very satisfied.

FREE Nurserymans Choice Winter BeddingBu ürüne ait diğer değerlendirmeler (3)Ürün Web Sitesini GörüntülePlant took ages to arrive and were very weedy. To early to see what they will develop into

Viola Plants - Most Scented MixBu ürüne ait diğer değerlendirmeler (1)Ürün Web Sitesini GörüntüleLooked half dead when they arrived. 3 of them have died. To early to tell how they will develop

Raspberry Rubus idaeus Ruby BeautyBu ürüne ait diğer değerlendirmeler (2)Ürün Web Sitesini GörüntüleProduct seemed healthy when it did finally arrive.

Pansy Plants - Universal Super MixBu ürüne ait diğer değerlendirmeler (53)Ürün Web Sitesini GörüntüleWinter plugs arrived 11th October. Awful service.

Allium CollectionBu ürüne ait diğer değerlendirmeler (88)Ürün Web Sitesini Görüntüle

Iris PicassoBu ürüne ait diğer değerlendirmeler (9)Ürün Web Sitesini Görüntüle

Crocus Dutch PurpleBu ürüne ait diğer değerlendirmeler (5)Ürün Web Sitesini Görüntüle

Tulip GreenlandBu ürüne ait diğer değerlendirmeler (4)Ürün Web Sitesini Görüntüle

Feefo değerlendirmeleri nasıl toplanıyor?

Kimler Feefo değerlendirmesi yapabilir?

Değerlendirmeleri nasıl doğruluyoruz?

Sahte değerlendirmelerle nasıl başa çıkıyoruz?