Suiteness concierge was very attentive, during my finalization of booming my suite. Coming out for a company meeting, they put in a request for early check in to my room. So that When I arrive from...
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Güvenilir Müşteri
7 years ago
Great hotel for the price
I talked with a Suiteness concierge. They helped me tremendously and with great satisfaction.
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TC
Trusted Customer
Springfield, Il
7 years ago
Trusted Customer, Suiteness hakkında ne dedi?:
Reservation and concierge service are great
The reservation and concierge service has been awesome so far. My booking is still a couple months away so I will comment again after check in
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TC
Trusted Customer
7 years ago
Trusted Customer, Suiteness hakkında ne dedi?:
Easy and convenient
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TC
Trusted Customer
7 years ago
Trusted Customer, Suiteness hakkında ne dedi?:
Excellent Service
Helpful, responsive, courteous, and so professional!
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Güvenilir Müşteri
7 years ago
Kate was pleasant, professional, flexible and quick with her responses. Great experience.
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TC
Trusted Customer
7 years ago
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Very effective, easy to use and the Suitness Concierge was very nice.
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Güvenilir Müşteri
7 years ago
I LOVE SUITENESS, Recommend to everyone!
I love Suiteness, going to have a great time for my Son's 23rd birthday
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TC
Trusted Customer
7 years ago
Trusted Customer, Suiteness hakkında ne dedi?:
Great customer service
Staff at suiteness are always available to help, found exactly what I was looking for and provided exceptional customer service.
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Güvenilir Müşteri
7 years ago
Misleading Fees
I’m always satisfied with the booking experience however upon looking at the fees post reservation I found additional fees above and beyond the resort fee that were not referenced during the booking...
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Kate
Suiteness
7 years ago
Hi,
My name is Kate and I'm on the concierge team and I'm so sorry for the confusion that was caused by the fee listing. The fee you mentioned is an optional spa facility fee to use the Sauna, Spa tub, Spa. I see now that how it's listed on our site can be very confusing and I am so sorry for that error on our part. I have made my data team aware to update the language to clarify that for future bookers.
Our number one goal is guest satisfaction and we would never want a guest to feel like we had any hidden fees or misleading information. Since I am an avid traveler myself, I understand how frustrating it is to think you are budgeting for one thing and then be faced with additional fees.
Again, I'm so sorry that you had this experience and I hope that we can do a better job of serving you in the future. Please feel free to reach out to our 24/7 Concierge team anytime at (415) 857-2359 or concierge@suiteness.com 👍🏻
Best,
Kate
Suiteness Concierge Team
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
