The concierge couldn't help with anything I did get to book my room but the hotel doesn't know who I am and I can't book a cabana or anyting.
Jeanna
Suiteness
6 years ago
We would love to help you with anything we can for your trip! I do see the hotel has you confirmed for your stay, and I sent along cabana options and pricing to you earlier today to get you started in that process :) If you need help making the reservation, I've sent you a personal email to continue with that for you. We are here to help make your vacation extraordinary! I see our concierge team has been working with you for questions and requests on your trip and we look forward to continuing that communication with you. Thank you so much for your feedback!
0
Paylaş
BC
Barbie Campos
Feefo Tarafından Doğrulanmış
6 years ago
Barbie Campos, Suiteness hakkında ne dedi?:
Good booking experience
N/A about Concierge
I think the booking experiences was good. The pictures and layouts really helped.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
6 years ago
It was easy to work with Suiteness and the customer service was wonderful
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
6 years ago
Service couldn't be better
It was so easy and fast to book my room. I didn't have any inconvenience at all booking the same day I needed the rim, which was a great relief.
0
Paylaş
HE
Heidi
Feefo Tarafından Doğrulanmış
Your closet
6 years ago
Heidi, Suiteness hakkında ne dedi?:
Very nice room...except
Room was very nice, booking was very easy EXCEPT for one thing. The room we had had a door, which was locked and lead to the air conditioning, we couldn’t sleep that night because of the loud rumm.....
Devamını oku
0
Paylaş
AR
Anne Reily
Feefo Tarafından Doğrulanmış
6 years ago
Anne Reily, Suiteness hakkında ne dedi?:
This booking I did not need to speak to a concierge as it was very easy.
0
Paylaş
TF
Teresa Fisher
Feefo Tarafından Doğrulanmış
6 years ago
Teresa Fisher, Suiteness hakkında ne dedi?:
Perfect customer service
The booking was easy. Although I had to cancel my reservations due to work, the customer service was excellent with my request for canceling. I am so satisfy with the service that my request from...
Devamını oku
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
6 years ago
Baiy and switch
I booked a two bed two bath suite. I was skeptical because the same suite was not available on any websites. After I booked through you I called the hotel and sure enough, I only had a reservation...
Devamını oku
Jeanna
Suiteness
6 years ago
I am so sorry to hear about that booking error - We always ask that you notify us right away if you come across anything prior to your booking as we would have happily been able to help get that situation fixed ASAP or upgrade you if needed. I do see you cancelled very shortly after booking, which did not allow our system or concierges the time to be notified of the error and have it fixed for you however, you can always reach us if you come across it before we do! I've sent you a personal email as well to further clarify and offer help.
As an avid traveler myself, I know how frustrating these issues can be. We do hope to help you with a future trip booked here on Suiteness, and your booking comes with our concierge service who is here to help with any aspect from booking to trip planning.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
7 years ago
great! I Love It
0
Paylaş
SC
Scott Colison
Feefo Tarafından Doğrulanmış
7 years ago
Scott Colison, Suiteness hakkında ne dedi?:
Tried to book off my phone but had trouble so I had to book from my computer, kept saying fill in correct field when I had everything filled in correctly . Other than that loved the discount
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
