Marc Redmile-Gordon, Stephensons hakkında ne dedi?:
kind email response, but no compensation / review of sales web-page
Stephensons
Stephensons
2 years ago
Hello,
Thank you for leaving your feedback, and we're sorry to hear that the foil you ordered wasn't suitable for your needs. We always strive to share as much information on our products as possible, and although it does state that the foil was 10 microns thick in the product's title on our website, we have seen that this could be made clearer in the description.
This has now been updated to make sure it is easily visible. Thank you for bringing this to our attention!
Ürün değerlendirmeleri
Stephensons
Stephensons
2 years ago
Hello,
Thank you for leaving your feedback, and we're sorry to hear that the foil you ordered wasn't suitable for your needs. We always strive to share as much information on our products as possible, and although it does state that the foil was 10 microns thick in the product's title on our website, we have seen that this could be made clearer in the description.
This has now been updated to make sure it is easily visible. Thank you for bringing this to our attention!
Excellent service - prompt delivery and great communication. We had to return an item and this was dealt with professionally and quickly. Can’t fault the service and will use again.
Lately it happened that there were quite a lot of glassware that they didn't have in stock.
Stephensons
Stephensons
2 years ago
Hi,
Thank you for taking the time to leave a review, we appreciate our customers' feedback!
We understand that some of the glassware you had ordered were items we didn't currently have in stock, delaying part of your order and we apologise for the inconvenience this caused. We always strive to deliver orders promptly.
Unfortunately, there are occasions where we are experiencing delays due to constraints from our suppliers or manufacturers, which is why these items took longer than anticipated to reach you. We are reviewing how we can get more up-to-date information from our manufacturers when these situations arise.
Hi,
Thank you for taking the time to leave your feedback, we're happy to hear you were pleased with the glasses and the service provided by our team. However, we are sorry that the delivery experience caused you any inconvenience. We have raised the issue with our courier service and appreciate you bringing this to our attention.
Excellent as always. From placing order online to very speedy delivery. Couriers excellent, helpful and friendly. Highly recommended.
Stephensons
Stephensons
2 years ago
Thank you for leaving your feedback! It's great to hear you're happy with the service, and we appreciate you taking the time to share your experience. We look forward to hearing from you again soon!
Stephensons is your one stop shop for all Catering Equipment Supplies. We have been in the business since 1868 and have rich experience in supplying bar and kitchen equipment to the hospitality industry.
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Stephensons is your one stop shop for all Catering Equipment Supplies. We have been in the business since 1868 and have rich experience in supplying bar and kitchen equipment to the hospitality industry.