smei Değerlendirmeler

Thank you for such excellent feedback, we are extremely pleased to hear that you have received the type of service we expect from our sales executives. Lisa Boyes Customer Services Manager

Thank you for your feedback, we are delighted our prompt response times are being adhered to. Lisa Boyes Customer Services Manager

Thank you for your comments, we are delighted to see that you have renewed again with us this year and will endeavour to provide the service you have come to expect in future years. Lisa Boyes Customer Services Manager

We are concerned to hear that you have sent a number of emails to us but were not contacted immediately by one of our renewals executives. I have checked this with our IT department and they cannot locate any emails from your email address to equiries@gelinsurance.co.uk. It may be possible that you had an old Gel email address for us which is no longer operational. I can see that one of the renewals team sent the quotation initially but you had not received this so we do apologise for any inconvenience this may have caused you, we are generally very prompt in responding to any email requests. Should you have any further queries in the future we can be contacted on customer.services@smeinsurance.com or 0844 855 4602. Lisa Boyes Customer Services Manager

We are concerned to hear that you had received so many calls from one of our sales executive, we are certainly not in the habit of putting prospective clients under any pressure. We are pleased that you have decided to stay with SME and I can assure you that we will be looking into this matter further and will address any training issues that may arise from this. Please do not hesitate to contact our customer services team on 0844 855 4602 should you have any queries relating to your insurance in the future. Lisa Boyes Customer Services Manager

It looks like you elected to obtain your policy documents via the on line portal again this year, I have just sent you another email link for this. Should you have any further queries please do not hesitate to contact our customer services team on 0844 855 4602. Lisa Boyes Customer Services Manager