Good Morning,
Thank you for your recent review.
I am very sorry to hear of this and please be assured that we will log this as a complaint with Yodel on your behalf. I have looked into the tracking today and can see that you have updated your neighbour preferences on the tracking service so that they are now aware of this and are able to deliver the parcel to a neighbour if you are not available at the time. The parcel should be out for delivery again today for you, but if you do require any further assistance, please do not hesitate to contact us and we will be happy to help.
Once again, I do sincerely apologise for any inconvenience caused and thank you for your patience and co-operation.
Kind Regards,
Suzie Hopkins