Thanks for your feedback.
It sounds like you had a frustrating experience, and we're truly sorry to hear that you ended up with the wrong battery.
We understand it's disappointing when a purchase doesn't work out. Our online lookup tools are designed to be a helpful starting point, but as we mention in the pop-ups during the selection process, they're intended as a guide only.
The automotive and battery industries have many variations, and these tools can't always account for every specific factor that might affect fitment in a particular vehicle.
That's why we always emphasise the importance of comparing the dimensions, terminal type, and polarity of the recommended battery against your existing one before finalising your purchase.
This step helps ensure you're getting the exact right fit for your needs.
We genuinely regret any inconvenience or frustration this may have caused.
Kind Regards
Sales
