Ordered a bottle on Tuesday didn’t get any shipment confirmation. Got in touch with company on Friday as no one got in touch with me. Then told the bottle is sold out and I shouldn’t have been able...
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Rob
Root7 UK
5 years ago
I am so sorry about this, totally our fault and just a bit of confusion our end as the Rose Gold bottle has been so popular. You should have been replied to as soon as you ordered on Tuesday and we really try to help customers straight away so I'm so sorry this has happened. We will be in touch today to try to rectify.
I really appreciated the great support from Mohamed working in the Customer Service Team. My old mug broke and it was important to me that I could replace it with a similar one, as this was a present...
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Rob
Root7 UK
5 years ago
Thank you so much for the feedback. Glad you are enjoying your mug and hope your Mum likes it too! :)
I ordered some mugs, they email me saying some of the mugs I ordered are out of stock and could i choose something on the site of equal value; I respond asking for a refund if those items I...
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Rob
Root7 UK
5 years ago
Hi Stephanie,
I'm so sorry about this. I have checked in our customer messaging system and we haven't received a message from you asking for a refund? All we have is our email to you asking how you would like to proceed and the case is marked as open and waiting for a response. If we had I promise we would have refunded you instantly.
I will go ahead and refund you now and I am genuinely confused as to why we haven't received your response and I'm really very sorry you had a bad experience.
Great website and easy checkout process. Cannot wait to receive my order! I have seen the products in hand before and they are amazing quality and good for the environment.
The IT department had made a major mistake which basically ruined my order, but the client service guys did an absolutely great job and everything they could to get my order to me in time — which...
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
