Roomes Furniture & Interiors Değerlendirmeler

Thank you for taking the time to let us know of your very unsatisfactory experience. This is not the standard of service we expect our customers to receive and accept that we have let you down very badly. We strive hard to uphold a high level of customer service and your feedback has prompted a swift review of your experience.
Whilst you were offered the nearest delivery date available, we too consider that 10 days to wait for a local delivery is not acceptable and extra resources have now been put in place to alleviate this problem and a trigger mechanism set up to alert us should this situation arise again in the future.
Where there is a problem with a stock item we would normally exchange these straight away but unfortunately where items need to be ordered our suppliers require a technician's report before we place the replacement order. We received the technician's report this morning and this has been sent to our supplier today with the replacement order. This order has been marked as urgent and we will do everything we can to get this delivered to us as quickly as possible.
Unfortunately, the problem with chairs was due to human error when placing your order and I understand these chairs are now in stock and we are arranging delivery of these with you today.
Please accept our sincere apologies for the poor level of service you have received and rest assured that we are doing all we can to remedy this situation for you.