Thank you for taking the time to share your feedback. I’m very sorry to hear about the communication issues you experienced during your sale, particularly the lack of updates and the confusion following the staff change.
This is certainly not the standard of service we aim to provide, and I understand how frustrating it must have been to feel the need to chase for information yourself—especially during an already stressful time.
Please rest assured that your comments have been shared and we are taking steps to improve how we manage handovers and client communications going forward.
If there’s anything more we can do to support you or if you’d like to discuss this further, please don’t hesitate to get in touch.
Warm regards,
Anne