Although the location wasn’t apparent when ordering, the bearings I ordered shipped to Iowa came overseas from England in less than 7 days. The local vendor we regularly use couldn’t provide them...
Devamını oku
Meghan S
Quality Bearings Online
3 years ago
Thank you for your great comments! I'm sorry you weren't able to see where we are based and where we ship from on our website. I'd be happy to point you to that information for next time, jsut get in touch with the Customer Service or Sales team and we'd be happy to help.
Thanks agian for your review!
Fast & friendly service. They quickly responded to a glitch I made in the order. The part was delivered quickly and correctly.
Meghan S
Quality Bearings Online
3 years ago
Thank you so much for your wonderful comments and 5 Star rating! We're so pleased you felt taken care of by our team and look forward to working with you again soon.
Ürün değerlendirmeleri
Alışveriş tarihi: 04/11/2022
0
Paylaş
DR
David Ramsey
Feefo Tarafından Doğrulanmış
Science Hill, USA
3 years ago
David Ramsey, Quality Bearings Online hakkında ne dedi?:
Gave an option for express shipping however was an overseas shipment and took twice as long and when I called the gentleman was a complete a** about it! I will pay more for my bearings before I will...
Devamını oku
Meghan S
Quality Bearings Online
3 years ago
David,
First of all, thank you for sharing your concerns with us and bringing the issue to our attention. While it's never easy to hear negative feedback, we always appreciate receiving honest critique from our customers.
With respect to your order, I investigated the details with the team internally and with DHL directly, and we have been able to put together a timeline of the events that led to the delayed delivery.
My colleague, Simon, has been trying to contact you via phone to offer an explanation and a solution but has been unsuccessful so far.
We are very sorry for the inconvenience caused and how unsatisfactory you found your order experience with us. By way of apology and as a goodwill gesture, we will be refunding your order in totality. Later today, we will try to contact you again and will send you an email directly with further details.
I can completely understand your frustration in having undergone such delays. However, I hope this refund goes some way to making amends. Our service standards and customer service reps are some of our greatest strengths and most highly praised attributes. I'm truly sorry that this wasn't your experience with us, and I hope you can give us a chance in the future to make a better impression.
You can expect contact from us later today, but should you have any questions in the meantime or wish to discuss this further, please feel free to contact us at +646 465 8494 or via email at customerservice@qualitybearingsonline.com.
Thank you,
Meghan
Ürün değerlendirmeleri
Alışveriş tarihi: 03/11/2022
0
Paylaş
JS
John Sokalski
Feefo Tarafından Doğrulanmış
Montreal, Quebec, Canada
3 years ago
John Sokalski, Quality Bearings Online hakkında ne dedi?:
My shipment had a bit of a delay and I wrote an email to inquire about it. Richard replied to me in a very timely manner and explained what happened. He was very polite and serious, and I was glad he...
Devamını oku
Meghan S
Quality Bearings Online
3 years ago
Thank you so much for your lovely feedback, Medrihan! We agree with you, Richard is great! I'll make sure your comments get back to him, I'm sure he'll really appreciate hearing it.
Thanks again!
Quality Bearings Online is a multi award winning company, supplying bearings and engineering spares to customers in over 110 countries.
We pride ourselves upon offering trusted brands, expert knowledge, excellent customer service and rapid delivery anywhere in the world...within 1-3 working days.
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Quality Bearings Online is a multi award winning company, supplying bearings and engineering spares to customers in over 110 countries.
We pride ourselves upon offering trusted brands, expert knowledge, excellent customer service and rapid delivery anywhere in the world...within 1-3 working days.