Pure Ventilation Değerlendirmeler

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. The Ventair remote control kits are designed for the current Ventair 2- and 4-heat 3-in-1 bathroom models, and as noted in the product description, they require hardwiring by a licensed electrician. This is because the receiver unit must be installed to communicate with the remote via radio frequency. Older models unfortunately aren’t compatible with the new receiver technology. We do our best to make this clear by including notes on compatibility, hardwiring requirements, and by providing spec sheets and installation manuals on our website for customers to review before purchasing. However, we completely understand how easy it can be to miss these details, especially when trying to find a quick replacement remote. Regarding the shipping cost, this includes careful packaging and tracking for electrical components, but we understand your concern and will pass your feedback on to our logistics team for review. If you’d like, we can help identify the exact model number of your Ventair unit to confirm whether any compatible accessories or solutions might be available. Please feel free to reach out to us directly and we’ll do our best to assist.

Hi there, we're sorry to hear about your experience. We’ve been selling this vent model for many years and haven’t encountered issues with the listed dimensions, but we're more than happy to investigate further if you believe the product didn’t match the specifications provided. Our 14-day return policy is clearly outlined on our website and in the order confirmation email, and while your request came through outside of that timeframe, we did provide a detailed explanation and offered alternative support options. We always aim to be fair and transparent, and we encourage customers to reach out with any questions prior to purchase so we can help ensure the product suits the intended application.