I reported the problem to Primrose and they agreed to replace the faulty one. Shortly after they sent another to say that this had been dispatched. However, it never arrived, Primrose had no idea...
Devamını oku
primrose-uk
Primrose
4 months ago
Thanks Duncan for taking the time to share this. It’s never easy to hear we’ve disappointed a customer, but your feedback will help us improve, so thank you.
Ürün değerlendirmeleri
primrose-uk
Primrose
4 months ago
I'm glad you're pleased with the product, Duncan, and I'm really sorry one panel arrived damaged. Please contact our customer care team or email returns@primrose.co.uk within 24 hours of delivery so we can arrange a free replacement.
Hi Frank. That’s a fantastic review, thanks! Always happy to help, so let us know if you need anything else!
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primrose-uk
Primrose
4 months ago
Thanks, Frank – that’s wonderful to hear! We’re really glad the heater and delivery met your expectations, and we appreciate you taking the time to leave such a positive review.
Thank you for your review – we’re really pleased to hear you were happy with the product and the quick delivery.
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primrose-uk
Primrose
4 months ago
Thank you for sharing this – we’re really pleased to hear the cats are staying away from your garden so far!
Alışveriş tarihi: 03/06/2026
0
Paylaş
DQ
Derrick Quick
Feefo Tarafından Doğrulanmış
4 months ago
Derrick Quick, Primrose hakkında ne dedi?:
What is wanted
primrose-uk
Primrose
4 months ago
Thanks, Derrick.
Ürün değerlendirmeleri
Alışveriş tarihi: 03/06/2026
0
Paylaş
HM
Helen Mander
Feefo Tarafından Doğrulanmış
GBR
4 months ago
Helen Mander, Primrose hakkında ne dedi?:
Great service
primrose-uk
Primrose
4 months ago
Thank you, Helen – we really appreciate your feedback and are delighted you had a good experience with us.
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primrose-uk
Primrose
4 months ago
Thank you so much, Helen – we’re delighted to hear your water feature was easy to set up and looks so beautiful in your garden, especially lit up at night. 🌙💧 Enjoy!
So far the return service is promising but not completed yet so watch this space.
primrose-uk
Primrose
4 months ago
Thanks for the update – we really appreciate you sharing this while your return’s still in progress, and we hope the rest of the process goes smoothly for you.
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primrose-uk
Primrose
4 months ago
Thanks for taking the time to leave such detailed feedback, and I’m really sorry this water feature was so disappointing. It’s good to hear our team have been understanding so far, and if you need any further help with your return or refund, please email us so we can make sure it’s resolved.
Thanks, Lloyd! I’m really pleased to hear ordering was easy and your delivery was speedy.
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primrose-uk
Primrose
4 months ago
Thank you so much for your lovely feedback – we’re delighted you’re happy with the weed suppressant and the speedy delivery! 🌿
Alışveriş tarihi: 03/06/2026
0
Paylaş
ER
Erin
Feefo Tarafından Doğrulanmış
GBR
4 months ago
Erin, Primrose hakkında ne dedi?:
They were responsive when I asked about how to review etc and have been helpful previously. Just not pleased with the particular product I bought
primrose-uk
Primrose
4 months ago
Hi Erin. Thanks for taking the time to share this; it’s never easy to hear we’ve disappointed a customer, but your feedback will help us improve, so thank you.
Ürün değerlendirmeleri
primrose-uk
Primrose
4 months ago
I’m really sorry to hear how difficult the lawn edging has been to install, Erin; that sounds very frustrating after all your effort and time. Please email our team with your order details so we can review this for you and discuss possible options.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.