I can’t really comment on the service as I’m having to send the 2nd one back! The first arrived broken as not packaged correctly and the second is leaking!
primrose-uk
Primrose
3 months ago
We’re really sorry for the repeated problems with your order and the inconvenience this has caused. Please email our customer care team with your details so we can look into this urgently and work to put things right.
Ürün değerlendirmeleri
primrose-uk
Primrose
3 months ago
We’re really sorry to hear about the damage and now the leak, especially as this was a gift for your father and you’ve had problems twice. Please contact our customer care team with your order details so we can arrange a return/replacement or refund and get this resolved for you.
Hi Sheila, that’s a fantastic review, thanks! Always happy to help, so let us know if you need anything else!
Ürün değerlendirmeleri
primrose-uk
Primrose
3 months ago
Thank you so much for your lovely feedback, Sheila – we’re delighted to hear you’re enjoying your new luxury garden set and that delivery and ordering were so smooth. 🌿
Covered previously.
Customer Services is in South Africa, and there was a complete disconnect between them and The UK.
primrose-uk
Primrose
3 months ago
I’d like to apologise; this is not the sort of service we expect you to experience. If you’re happy to email us at info@primrose.co.uk with your details and a reference to this review, we’d really like the chance to put things right.
Thanks, Jules – we’re really pleased to hear your new garden furniture arrived so quickly! 🌿 If you have any photos of it in your garden, we’d love to see them.
Ürün değerlendirmeleri
primrose-uk
Primrose
3 months ago
Thank you so much for your lovely feedback and recommendation, Jules – we're delighted you’re happy with your new garden furniture and the speedy delivery! We really appreciate you choosing us and look forward to helping you again in future.
Thank you so much for your lovely feedback – we’re delighted you’re happy with both the water feature and our service.
Ürün değerlendirmeleri
primrose-uk
Primrose
3 months ago
Thank you so much for your lovely feedback – we’re delighted you’re enjoying the sound and look of the water cascading, and that you feel it’s good value for money.
Alışveriş tarihi: 26/05/2026
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
4 months ago
Very good and quick customer service
primrose-uk
Primrose
3 months ago
Thanks for the lovely feedback! Here at Primrose we work hard to give great service, so it’s great to hear this.
Ürün değerlendirmeleri
primrose-uk
Primrose
3 months ago
Thank you for your feedback and kind words about the water feature and our service. I’m sorry the instructions were misleading and caused frustration – we’ll review and improve them, and if you’d like to share more details, please email our customer care team so we can pass this on.
Alışveriş tarihi: 26/05/2026
0
Paylaş
SL
Sean Lafferty
Feefo Tarafından Doğrulanmış
GBR
4 months ago
Sean Lafferty, Primrose hakkında ne dedi?:
100 %
primrose-uk
Primrose
3 months ago
Hi Sean. Thanks for the 100% rating – that’s a fantastic review, so thanks!
Ürün değerlendirmeleri
primrose-uk
Primrose
3 months ago
I’m glad to hear you’re doing okay, Sean, and I hope things keep looking up for you. 🌱 If there’s anything we can help with regarding an order or a product, just let me know.
Thanks for your feedback – I’m glad your refund was handled promptly, but I’m sorry the item’s quality wasn’t up to standard and we’ll use your comments to help us improve.
Ürün değerlendirmeleri
primrose-uk
Primrose
3 months ago
Thanks for sharing your experience and I’m really sorry the product arrived damaged, but I’m glad our customer service team were able to resolve it quickly with a full refund.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.