Terrible … I presume it was AI , replies did not answer my problem . Damaged goods never never replaced , emails either ignored or given irrelevant replies .
I will never use this company again
primrose-uk
Primrose
1 month ago
I’m really sorry to read about your experience and that your damaged goods were never replaced. If you’re willing to email us at info@primrose.co.uk with your order details, I’d like to have this reviewed so we can try to put things right.
Ürün değerlendirmeleri
primrose-uk
Primrose
1 month ago
I’m really sorry about your experience and the lack of response – that’s clearly not good enough. If you’re willing, please email us at info@primrose.co.uk with your details and a reference to this review so we can investigate and try to put things right.
Good service from start to finish. Delivery was in good time and we'll packaged.
primrose-uk
Primrose
1 month ago
Thanks, Mark – we really appreciate your feedback and are delighted you’re pleased with the set and our service from order to delivery.
Ürün değerlendirmeleri
primrose-uk
Primrose
1 month ago
Thanks, Mark — we’re really pleased to hear you found the set great value and easy to assemble, and that it looks good in place!
primrose-uk
Primrose
1 month ago
Thanks, Mark – we’re glad the parasol’s working well and looking good, and we appreciate you flagging the issue with the table hole so we can keep improving.
primrose-uk
Primrose
1 month ago
Thanks, Mark – we're really pleased to hear you found the table easy to put up and nice and solid. Enjoy your new setup!
Alışveriş tarihi: 24/07/2026
0
Paylaş
LI
Linz
Feefo Tarafından Doğrulanmış
GBR
1 month ago
Linz, Primrose hakkında ne dedi?:
Fine, although one piece was broken and we had to mend it before assembly. Delivery was on time and instructions were ok.
primrose-uk
Primrose
1 month ago
Thanks for your feedback, Linz. We're glad delivery and instructions were fine, but sorry a piece arrived broken and needed mending – if you’d like us to look into this, please email our team with details and your order number.
Ürün değerlendirmeleri
primrose-uk
Primrose
1 month ago
Thanks for your feedback, Linz – we’re glad it looks great once built, and we’re sorry about the damaged piece and the extra effort with the liner; your comments are really helpful and we’ll pass them on to our product team to review.
primrose-uk
Primrose
1 month ago
Thanks for the feedback, Linz — we’re glad you found it easy to put together, and we’ll certainly pass on your suggestion about a drop‑in liner to our product team.
primrose-uk
Primrose
1 month ago
Thanks for your feedback, Linz – we're glad you found it easy to put together, and we really appreciate the suggestion about a drop-in liner, which we’ll pass on to our product team.
Glad to be of service! And thanks for the great review of the 210L water butt – just let us know if you need anything else.
Ürün değerlendirmeleri
primrose-uk
Primrose
1 month ago
Thank you for the fantastic feedback and recommendation – it’s great to hear you found it well made, easy to assemble and already working well with the rain.
Lwazi has been excellent.
Lwazi answered my emails promptly and dealt with the issues in a professional and most satisfactory way.
primrose-uk
Primrose
1 month ago
Thanks so much for your lovely feedback, and for recognising the great service from Lwazi – here at Primrose we work very hard to give great service, so I hope this means you might use us again.
Ürün değerlendirmeleri
primrose-uk
Primrose
1 month ago
Thank you for sharing this – I’m really sorry the obelisk arrived faulty twice, but I’m glad Lwazi was able to sort everything out for you. Your feedback means a lot and we’ll certainly look into the distribution issue.
On par with what anyone would expect from receiving a delivery from any other company. Nothing outstanding and no falling short of standards.
primrose-uk
Primrose
1 month ago
Thanks for your balanced feedback on the sail shade – we’re pleased it met your expectations, and we appreciate you taking the time to leave a review.
Ürün değerlendirmeleri
primrose-uk
Primrose
1 month ago
Thanks for your review and for giving our sail shade another try. I'm sorry to hear about the issues with the stitching and waterproof strip; if this one starts to fail, please contact our customer service team so we can look into it for you.
Alışveriş tarihi: 22/07/2026
0
Paylaş
PH
Peter harvey
Feefo Tarafından Doğrulanmış
1 month ago
Peter harvey, Primrose hakkında ne dedi?:
Excellent
primrose-uk
Primrose
1 month ago
Thanks, Peter! Here at Primrose we really appreciate you taking the time to leave such positive feedback.
Ürün değerlendirmeleri
primrose-uk
Primrose
1 month ago
Hi Peter, that’s a fantastic review, thanks! Always happy to help, so let us know if you need anything else!
Alışveriş tarihi: 06/08/2026
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
1 month ago
Great customer service and good service
primrose-uk
Primrose
1 month ago
Thank you for your lovely feedback – we’re really pleased you were happy with our service!
Ürün değerlendirmeleri
primrose-uk
Primrose
1 month ago
Thank you so much for your lovely feedback – we’re delighted you had a great experience with our service! 🌿
Thank you so much for your lovely feedback – we’re delighted to hear you’re happy with both the delivery speed and your shade sail!
Ürün değerlendirmeleri
primrose-uk
Primrose
1 month ago
Thank you so much for your lovely feedback and for coming back to us again – we’re delighted you’re happy with the shade sail’s delivery, quality and price.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.