Plumbs Değerlendirmeler

Thank you for your feedback. I was sorry to read that you are unhappy with the fabric you have chosen for your covers. Our consultants bring large fabric samples to every home visit so you can get a clear idea of the type and quality of the fabric you are ordering. However, if you feel that you have not received the fabric that you originally chose during your visit please let me know and I will arrange for customer services to contact you. With regards to receiving the wrong fabric sample for your scatter cushions if you would like to let me know which fabric you originally requested I can arrange to have the correct one sent out to you. I apologise for any inconvenience these issues may have caused.

Thank you for your comments. I can see from looking at your order that an alteration was required after the order was originally fitted. It is rare but sometimes necessary to make these kinds of adjustments, as the product is made-to-measure. However, the delay in your covers being returned to you was unacceptable and I apologise for the inconvenience caused. I was concerned to read that you are still unhappy with the finished covers so I have put in a request for your consultant to contact you with a view to inspecting your covers. I am sincerely sorry for the issues you have had with your order and I hope to get a speedy resolution for you.