very difficult to get through to during the day and slow at getting back to…
very difficult to get through to during the day and slow at getting back to you staff are very stand offish and only want to tell you what they want i suppose from the company view point they are...
Devamını oku
Plan Insurance Brokers
Plan Insurance Brokers
11 years ago
Thank you for your feedback. Thank you also for taking the time to speak with my colleague on the phone and discussing your concerns in greater depth.
From a renewal point of view I am of the impression that we have provided a good service and have been very clear and prompt when answering any questions that you have had. You have renewed your Motor Trade Road Risks insurance policy and may I thank you for your continued support.
It appears that the issues you have mentioned are in connection to the fact that we were unable to provide you with insurance for you other businesses.
I appreciate that it must be frustrating having insurance policies with 4 different companies, however it is not always possible to integrate particular businesses into one policy. On this occasion your Motor Trade insurer are unable to include either business within their policy.
In respect of offering cover with another insurer it may be the case that our prices were uncompetitive or the simple fact that we were unable to source the required insurance products that you require.
As I do not have an overwhelming knowledge of this field, I will arrange for one of my colleagues in the commercial department to give you a call this afternoon, at which point we can discuss all of the options that are available.
Thanks again for renewing your motor trade policy.
Kind Regards
Daniel Bryant
Renewals manager
0
Paylaş
Güvenilir Müşteri
11 years ago
Excellent services
0
Paylaş
Güvenilir Müşteri
11 years ago
Very nice and quick
0
Paylaş
Güvenilir Müşteri
11 years ago
very good on the ball nice staff will tell friends many thanks ian leeds
0
Paylaş
Güvenilir Müşteri
11 years ago
Always works well.
Always works well.
Güvenilir Müşteri
11 years ago
It would be very useful if it was possible to view which cars are held on my policy without having to ring up trade plan and ask them. Maybe an online site where we could login in to veiw a list? Cant be that hard?
Plan Insurance Brokers
Plan Insurance Brokers
11 years ago
Thank you for your feedback, it is very much appreciated.
We are constantly seeking to add value to the service we provide our motor trade clients and are pleased to say that the exact functionality that you have suggested is currently in development.
We will be in touch to let you know in the new year when it is ready to launch.
Kind regards
Susie Wilson
Administration Manager
0
Paylaş
Güvenilir Müşteri
11 years ago
The right to cancel within 14 days should still be available.
The right to cancel within 14 days should still be available.
Plan Insurance Brokers
Plan Insurance Brokers
11 years ago
Good morning,
Thank you very much for renewing with us for another year.
The 14 day cooling off period only applies to consumer contracts such as private car or household.
Your taxi policy is deemed by all insurers to be a commercial contract, therefore the 14 day cooling off period does not exist.
This is industry standard and by no means is a reflection of the policy we have provided or your own circumstances, all clients taking out commercial contracts of insurance are dealt with in the same way.
I hope this explains the reasoning. If you have any further queries please do not hesitate to contact me.
Kind Regards
Daniel Bryant
Renewals Manager
Plan Insurance provides excellent service, expert advice and negotiates low prices on behalf of their clients. To benefit their clients Plan Insurance seeks to modernise and streamline every step in the insurance sales process.
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Plan Insurance provides excellent service, expert advice and negotiates low prices on behalf of their clients. To benefit their clients Plan Insurance seeks to modernise and streamline every step in the insurance sales process.