The telephone support was professional and sufficient except for one crucial thing; Panasonic were unable to give any consignment details about my delivery. I had no practical information to use...
Devamını oku
Panasonic Customer Care UK
Panasonic UK
1 month ago
Hello,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the stress and confusion caused by the lack of consignment details for your delivery. We completely understand how frustrating it must have been not being able to track or manage your order with DHL, and we sincerely apologize for any inconvenience this has caused.
Your experience is important to us, and we’ll make sure to review our processes to ensure better communication regarding delivery tracking in the future. In the meantime, if you have any further concerns or need assistance, please don’t hesitate to contact us directly at 0344 844 3899 or visit our official Panasonic support webpage.
Thank you again for bringing this matter to our attention, and we hope we can provide a better experience moving forward.
Kind regards,
Panasonic Customer Care UK
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
1 month ago
Prompt and Efficient Service
Easy ordering, prompt dispatch and kept informed of process from start to delivery.
0
Paylaş
JW
Judith Watkins
Feefo Tarafından Doğrulanmış
GBR
1 month ago
Judith Watkins, Panasonic UK hakkında ne dedi?:
First class.
First class service.Ease of ordering & information provided every step of the way.
0
Paylaş
EC
Elizabeth Chandler
Feefo Tarafından Doğrulanmış
GBR
1 month ago
Elizabeth Chandler, Panasonic UK hakkında ne dedi?:
New Cordless Phone
Very professional and clear instructions. Fast delivery of new phone . An excellent experience from all staff involved , first contact and then sales Thank you .
0
Paylaş
RT
Roger Taylor
Feefo Tarafından Doğrulanmış
GBR
1 month ago
Roger Taylor, Panasonic UK hakkında ne dedi?:
Impressive service
Great service - having received a limited time offer, an immediate confirmation of the order was received and our new microwave with air fryer was delivered the next day! This is the second...
Devamını oku
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
1 month ago
No other comment
Rotten delivery of the microwave by the delivery people
0
Paylaş
DB
David Benstead
Feefo Tarafından Doğrulanmış
GBR
1 month ago
David Benstead, Panasonic UK hakkında ne dedi?:
NN-CT55RW
We had been in need of replacing our old Microwave when Panasonic emailed us with details of a new range of microwave appliances.
As we do not have an air fryer, this new feature on the CT55RW was...
Devamını oku
0
Paylaş
RH
roman Hrachowina
Feefo Tarafından Doğrulanmış
GBR
1 month ago
roman Hrachowina, Panasonic UK hakkında ne dedi?:
poor
bought a faulty item, it took them a week to send me a return slip,and nearly an hour on internet trying to sort it out
Panasonic Customer Care UK
Panasonic UK
1 month ago
Hello Roman,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the inconvenience you experienced with your purchase and the time it took to resolve the issue. We understand how frustrating this must have been, and we sincerely apologize for any frustration caused.
We want to assure you that we’ve arranged for the collection of the faulty item today, 31st of March. Once the item is returned, we will promptly process your refund. If there’s anything else we can do to assist or improve your experience, please don’t hesitate to reach out.
Kind regards,
Panasonic Customer Care UK
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
1 month ago
Bad emails
I had an email offering 30% of the microwave i ordered but i did not receive any discount
Panasonic Customer Care UK
Panasonic UK
1 month ago
Hello,
Thank you for bringing this to our attention. We’re truly sorry for any confusion or inconvenience caused regarding the discount on your microwave order. We completely understand how frustrating this must be.
To resolve this matter, we kindly ask that you contact us directly at 0344 844 3899 or through our official Panasonic support webpage, where our team will be happy to assist you further.
Additionally, as per our internal updates, we’ve processed a refund on the 19th of March for the remaining amount to ensure the discount is applied correctly.
If there’s anything else we can do to help, please don’t hesitate to reach out.
Kind regards,
Panasonic Customer Care UK
0
Paylaş
GL
Graham Longmire
Feefo Tarafından Doğrulanmış
GBR
1 month ago
Graham Longmire, Panasonic UK hakkında ne dedi?:
Panasonic customer service failure
Product arrived faulty. In order to receive a replacement they need to collect it, which so far they have failed to achieve pleasant customer service but no actions
Panasonic Customer Care UK
Panasonic UK
1 month ago
Hello Graham,
Thank you for sharing your feedback with us. We are truly sorry to hear about the inconvenience you've experienced with your faulty product and the delays in arranging its collection. We understand how frustrating this situation must be, and we sincerely apologize for any disruption it has caused.
To resolve this matter as quickly as possible, we kindly ask that you contact us directly at 0344 844 3899 so we can assist you in scheduling a collection date that works for you. Our team is here to ensure this process is handled smoothly moving forward.
Thank you for your patience, and we appreciate the opportunity to make things right.
Kind regards,
Panasonic Customer Care UK
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.