Online Carpets Değerlendirmeler

Good morning, Thank you for taking the time to discuss your concerns with us. We’re sorry to hear that you’re unhappy with how this has been handled. From the information and images provided, the line appears consistent with pole marks, indentations that can occur during storage or transit. These typically fade within 5–6 weeks and are not usually an area of concern. We can see that advice was provided on how to manage this, and that we had directed you to our website, where more information on this can be found. We’re sorry if our previous message came across as dismissive. Our intention was simply to provide the best advice on how to proceed in this type of situation. We advised that if the marks have not improved as expected, we will investigate further. We advise all customers to check the flooring carefully before fitting, as issues can be resolved more quickly prior to installation. Once fitted, the available options can be more limited. A member of our Customer Care Team will be in touch shortly to discuss this further. Kind regards, Jenny Online Carpets