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Name it Labels Değerlendirmeler

Name it Labels established in 2002. Designing and printing high quality personalised name labels and gifts for the whole family

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Name it Labels artık aktif bir Feefo müşterisi değil
176 değerlendirmenin tümü gösteriliyor
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Sally Shipp
5 years ago
Alışveriş tarihi: 28/03/2020
Sally Shipp, Name it Labels hakkında ne dedi?:
For my mum
Very simple process and good descriptions and very quick delivery. Pleased with the labels which at for my mum who is in a care home and these made labelling her clothes quick and easy and they don’t...

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Carolyn
Leeds
5 years ago
Alışveriş tarihi: 29/03/2020
Carolyn, Name it Labels hakkında ne dedi?:
Excellent service , quick and great labels
These labels arrived really quickly easy to order and decide colours etc so far excellent experience labels exactly as expected
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Güvenilir Müşteri
5 years ago
Alışveriş tarihi: 12/03/2020
Excellent all round
Excellent service, easy to order and delivery very quickly. Would thoroughly recommend.
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TG
Toni Gibbs
5 years ago
Alışveriş tarihi: 27/01/2020
Toni Gibbs, Name it Labels hakkında ne dedi?:
Would recommend to everyone and anyone!!!
The products I bought were absolutely perfect. Fantastic quality and the printing was brilliant. I got them when I needed them and when I emailed them they came back to me so quickly it was so...

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Güvenilir Müşteri
5 years ago
Alışveriş tarihi: 29/02/2020
Would recommend
Happy with purchase
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KH
Kate Hirons
5 years ago
Alışveriş tarihi: 19/02/2020
Kate Hirons, Name it Labels hakkında ne dedi?:
Very easy and straight forward - delivery as stated
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VD
Victoria Denton
5 years ago
Alışveriş tarihi: 23/02/2020
Victoria Denton, Name it Labels hakkında ne dedi?:
Labels printed incorrectly and customer-care phone line no longer in use!
Somehow, despite ordering labels that only featured four initials, Nameitlabels managed to print two of them the wrong way round! How is that even possible? Are their computers dyslexic? It was only...

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Gillian
Name it Labels
5 years ago
Good morning Many thanks for taking the time to leave feedback. We welcome all feedback good and bad. And as you can see the majority of reviews on our site are very positive. We are really shocked you feel the service you received was poor. With regard to the error on the labels, we can only apologise, as we have already done so. This was simply a human error. Sadly mistakes do and will happen as no one is perfect. All orders are made to order and there will be a very small percentage of error from time to time. Your order was placed on Sunday 23rd Feb and was dispatched by first class mail on the Tuesday 25th Feb. You contacted the office via email 26th Feb at 14.23 pm to say that the labels were in correct. We replied to your email within an hour and agreed a replacement sent of labels would be sent on the 27th Feb. Your replacement labels were indeed dispatched within 24 hours. When you advised that you needed the labels to take to your holiday home on the 28th Feb, we even offered to post the replacement labels to the holiday home address for you, but sadly this was not possible as the holiday home has no mail box. Whilst I appreciate that it is annoying that we are currently not taking incoming calls. This in a temporary situation hence why our literature still features the phone number. Had you been able to speak to someone the replacement labels would still not of been dispatched until the 27th Feb. Once again we are sorry that you feel we have not offered a satisfactory level of care, but i do believe we have done our very best to resolve your problem as quickly as possible. I trust that you agree that the above is fair and accurate account of your order. Once again thank you for leaving feedback. Kind Regards Gillian
VD
Victoria Denton
5 years ago
Dear Gillian - I think both of us have portrayed the situation accurately, all that differs is our perspective. From your point of view, human error resulted in a misprint which you attended to as quickly as you felt you could. From my point of view, something I need urgently, for a business trip hundreds of miles away was supplied incorrectly; I had no way of speaking to anyone at your end because you're no longer accepting calls from the line you advertise (and I did not receive the impression it was temporary); that's not great. It wasn't possible to post the labels to my destination as there is literally no way of accepting post there. So what it means in real terms to me, is time, hassle and money. Because your company failed to deliver the product I had ordered correctly, I now have to post my bedlinen to the housekeeper in Devon. It is expensive and heavy, so it will cost a lot. Obviously as previously mentioned, nobody lives on site and post cannot be accepted, so the linen will have to go to the housekeeper's home and she will charge me her minimum fee of £30, to drive it back to the linen store at the place where I was on Saturday, and where I will not be again until July. And I shall do all of that today, because I have new guests coming in on Saturday, and I don't intend to keep MY customers waiting. So, yes human beings make mistakes (though in this case I struggle to understand how), and clearly 9 times out of 10 you get it right... but it's how you put things right when things go wrong that demonstrates a company's customer service. I was asked to rate my experience on this occasion and I can only be honest and say I found it frustrating and disappointing. For the record, my phone number does receive incoming calls, if anyone actually cared about customer service, they could have phoned me. As it is, I have now spent enough of my life complaining about these labels. Since they have now arrived (thank you) I am going to use them. In closing I would urge you, as I did in my original email, to re-open a phone line for your customers' benefit. I remain convinced that more problems can be solved amicably if people actually talk to each other. Kind regards, Victoria Denton.
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Gillian
Name it Labels
5 years ago
Thank you for comments.
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Güvenilir Müşteri
5 years ago
Alışveriş tarihi: 16/02/2020
Great service
Quick delivery. Good quality.
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RA
Rachel Airey
5 years ago
Alışveriş tarihi: 19/02/2020
Rachel Airey, Name it Labels hakkında ne dedi?:
great product, amazing service
Fantastic service as always from Name-it Labels. The order arrived far quicker than i anticipated and are fantastic quality.
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Matthew Perry
5 years ago
Alışveriş tarihi: 18/02/2020
Matthew Perry, Name it Labels hakkında ne dedi?:
Excellent service
Easy to order, delivered quickly and the name labels look good and work well on school uniform, shoes and other items.
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Name it Labels hakkında
Name it labels, design and print a stunning range of personalised name labels and personalised products for children and adults. Established in 2002 and based in Somerset. A family owned and operated business.
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5 Cushuish Lane, Taunton, Somerset, TA2 8AP, United Kingdom
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Name it Labels hakkında
Name it labels, design and print a stunning range of personalised name labels and personalised products for children and adults. Established in 2002 and based in Somerset. A family owned and operated business.